Action1 vs. Datto RMM

For small teams having to deal with significant ammount of devices, I can't express how useful Action1 is. With very small effort, you can easily keep track of your devices, keep them up to date, deploy new software to your users, create recurring reports/alerts and so on. Initially, the 100 endpoints for free was also a nice touch. Now, even better since they increased to 200. For the forseeable future, I have not to worry about costs and still can't believe it's a full solution for free, not those freeware stuff where what you really desire is behind a cost.

Incentivized

Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.

Incentivized

• Provide a friendly and easy-to-use interface to manage all my endpoints
• Provide automated patch management that can be placed on a schedule. Patch approval is easy and intuitive
• Scan for available software updates and readily report critical updates
• Uploading and installing software via the Action1 console is very easy to use
• The app deployment works very well and fast

• Remotely view servers and end users systems and specifications.
• Remotely apply updates and instllations for servers and end user systems.
• Connect to user sessions for servers and end users systems.

Incentivized

• Lots of times Action1 will identify a program that needs to be patched, but then not really have a path laid out to get that done...so they just remain as they are, but are tagged as such.
• Really wants to replace the windows update mechanism. Resists (or did at least) you if you try to keep updates as they are and update occasionally from Action1
• Could develop the scripts section a bit more, looked pretty sparse last time I checked it out.

Incentivized

• Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
• The RMM is poorly coded, designed and implemented.
• Autotask was a decent integration until the integration failed and couldn't be resolved.

Price, functionality, and continuous improvement of the product.

Incentivized

Agent deployment is simple (and silent) - once that is done, you're good to go. Everything is simple, centralized and very easy to work with. There isn't one aspect of this platform that requires crawling over forums and Google, it just works!

Incentivized

In my opinion, Datto RMM fails at almost everything you throw at it.

I never contacted support services

Incentivized

very easy to start using it.

Incentivized

After looking at different solutions, Action1 [Cloud Remote Monitoring and Management Solution] was the perfect fit for us that delivered all of the features we wanted without being as costly as some of the others alternatives we've looked at. There was no minimum endpoint count and they even offer up to 50 endpoints for free, which is really great for a small organization like us to help us lower our starting costs and still allows us to grow at our pace without having to commit to a defined amount of endpoints to start.

Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare

Incentivized

• Saved hours per week on patching and able to ensure a 100% patching success rate.
• Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
• Improved support to our remote locations and users.
• Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.

Incentivized

• Excellent tool to help resolve client issues quickly!
• The developers are always trying to increase the value of the product, and it is making a difference.

Incentivized