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Datto RMM

Score6.8 out of 10

46 Reviews and Ratings

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What is Datto RMM?

Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Datto RMM has to offer, as determined by TrustRadius' reviewers.
Based on 46 ratings of Datto RMM's features
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Top Performing Features

  • Virtualization monitoring

    Allows for monitoring of virtual applications and servers

    Category average: 7.2

  • IT Asset Discovery

    Discovery of hardware and software assets on the network

    Category average: 7.5

  • Remote monitoring

    Monitoring of network operational activities through the use of remote devices known as monitors or probes

    Category average: 9

Areas for Improvement

  • Multiple-display support

    The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

    Category average: 4.5

  • Multiple concurrent sessions

    More than one user can access the same remote device at the same time.

    Category average: 6.8

  • Activity Monitoring

    The product's ability to monitor the activity of individual users, devices, or other entities.

    Category average: 8.1

Reviews

What users are saying about Datto RMM.
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In my opinion, Stay away from this RMM solution

Verified User
Manager in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

Purchased Datto RMM to manage 500 endpoints.

Pros

  • Agent installs quickly

Cons

  • In my opinion, Community ComStore and knowledge base are worthless.
  • In my experience, patching and endpoint auditing are inconsistent at best.
  • In my experience, you will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers.
  • I think Support is Ok if you get the right person. In my experience, about 80% of the time, they will blame something other than their solution and close the ticket.
  • You will pay for onboarding which, in my experience, is little more than someone walking you through a canned deployment that I think they feed everyone. In my experience, nothing will be aimed at making the solution work for your environment.
  • I think the built in web remote tool is terrible. In my opinion, you will need to use Splashtop if you can get it to work consistently.
  • In my experience, built in agent browser won’t give you all Windows event logs.
  • In my experience, the file browser doesn’t tell you the date modified or size of folders.
  • In my experience, no WMI queries to show you what printers or other devices are installed or connected to the endpoint.
  • In my experience, jobs and audits take forever to run. You will also get false successes on some jobs. In my opinion, you will get to the point where you will have to check to make sure the job did what is was suppose to do.

Return on Investment

  • Any RMM is supposed to save time. Datto RMM has done the exact opposite for us. I have at least 80 hours sunk into this solution and it still doesn't work right for us.
  • In my opinion, don't even turn on Network discovery. In my experience, it doesn't work.
  • In my experience, GPO deployment doesn't work. In my opinion, you will be stuck installing the agent from a USB drive.

Usability

Alternatives Considered

PDQ Deploy & Inventory, NinjaOne and Atera

Other Software Used

Adobe Acrobat, Remote Desktop Manager

Review from a current customer and end user.

Incentivized
Sean UrsuloView profile
Senior Network Engineer in Information Technology at Resource Computer Solutions (11-50 employees employees)

Use Cases and Deployment Scope

We use Datto RMM for most our client's systems management. This tool allows us to monitor and connect to remote client systems to update and maintain as needed.

Pros

  • Remotely view servers and end users systems and specifications.
  • Remotely apply updates and instllations for servers and end user systems.
  • Connect to user sessions for servers and end users systems.

Cons

  • Web Remote is very slow and generally unresponsive compared to alternative options.
  • Search result catigories could be automatic but have to be manually specified.
  • Agent client software sometiems does not perform scheduled tasks without notification.

Most Important Features

  • Agent software can push updates and software installations / removals as needed.
  • Systems can be monitored for errors and misconfigurations from remote without much intervention.
  • Can eaily organize multiple clients / sites within the interface.

Return on Investment

  • Datto RMM has been a great tool for end device management and organization.
  • It has a simple design and has been very easy to train new employees.
  • Many tools for remote management and deployment.
  • Easy to adaopt new clients and devices to the portal.

Alternatives Considered

N-able RMM

Datto: great price, great features, but agent software can be unstable

Incentivized
Jacob BoyceView profile
IT Manager in Information Technology at Veracity Insurance Solutions, LLC (51-200 employees employees)

Use Cases and Deployment Scope

We use Datto for a variety of tools. The most used feature is remote access to their machines for troubleshooting. We also use it as an inventory tool, a remote scripting tool, and a simple data gathering. This really helps us get away from using a local AD server for pushing out changes to the machine since the machines simply need the agent installed and an internet connection.

Pros

  • Script jobs are easy to write up and quick to push out.
  • It gathers a lot of data regarding the machine.

Cons

  • We find ourselves with a good deal of machines where the Datto agent software simply stops working and requires a reinstall. Very annoying and getting worse.
  • More information about the machine would be nice, such as HDD/SDD model number.

Most Important Features

  • Remote access
  • Pushing remote scripts

Return on Investment

  • I've always had an RMM tool being used with our company, so I don't know what life was like for them beforehand. It's a massive time saver for sure. No more going to homes/desks when we can do it remotely with this tool. I think the cost is well worth the time saved.

Alternatives Considered

ConnectWise Automate

Other Software Used

Sophos Intercept X, LastPass for Business, KnowBe4 Security Awareness Training, Mimecast Secure Email Gateway

Great RMM tool for fast resolutions to issues.

Incentivized
Meredith DukeView profile
Office Administrator in Information Technology at 5th Gear Technology Concepts (1-10 employees employees)

Use Cases and Deployment Scope

We use Datto RMM to monitor and interact with our client's workstations, servers, and network equipment. Datto RMM provides diagnostic and evaluative reporting tools and also provides tools for immediate remote support for technical issues. Having these tools and access to their workstations saves time and leads to faster case resolution.

Pros

  • Remote connection options
  • Reporting
  • Remote tools available
  • Visibility

Cons

  • The Splashtop streamer in the Remote Tools breaks frequently
  • The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there

Most Important Features

  • Visibility of the network
  • Device Health information at a glance
  • Remote access at the click of a mouse

Return on Investment

  • Excellent tool to help resolve client issues quickly!
  • The developers are always trying to increase the value of the product, and it is making a difference.

Other Software Used

Datto Autotask PSA, Pax8, IT Glue

The most simple and scalable RMM in the market

Incentivized
Pablo Magliola
IT Operations Manager in Information Technology at Fisheye IT (11-50 employees employees)

Pros

  • Monitoring
  • Patch Management
  • Remote control
  • Scripting management

Cons

  • It lacks job templates which could allow bundling multiple components (pre-made scripts)
  • Customized dashboard widgets
  • Integration with DeskDirector

Most Important Features

  • Automation
  • Patch management
  • Remote control
  • Device management
  • Monitoring

Return on Investment

  • It has reduced our support costs significantly
  • Allowed us to add great value to our service offering
  • Documentation became easier as it allowed us to standardize configurations across multiple sites

Alternatives Considered

Kaseya VSA and ConnectWise Automate (formerly LabTech)

Other Software Used

ConnectWise Manage, StorageCraft Cloud Backup, ShadowProtect SPX, Kaseya VSA, WatchGuard AuthPoint, Webroot Endpoint Protection, WatchGuard Network Security, Adaptive Defense 360 / WatchGuard EPDR

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