TrustRadius: an HG Insights company

Activate vs. Agiloft Service Desk (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Activate

    N/AN/AN/AN/A

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Pricing
    ActivateAgiloft Service Desk (discontinued)
    Editions & Modules
    No answers on this topic
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Offerings
    Pricing Offerings
    ActivateAgiloft Service Desk (discontinued)
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details
    More Pricing Information
    Features
    ActivateAgiloft Service Desk (discontinued)
    Incident and problem management
    Comparison of Incident and problem management features of Activate and Agiloft Service Desk (discontinued)
    Feature
    Activate
    -
    Ratings
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Service restoration00 Ratings10.02 Ratings
    Self-service tools00 Ratings10.02 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM reports and dashboards00 Ratings7.12 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Activate and Agiloft Service Desk (discontinued)
    Feature
    Activate
    -
    Ratings
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Configuration mangement00 Ratings8.12 Ratings
    Policy and contract enforcement00 Ratings10.02 Ratings
    Change management
    Comparison of Change management features of Activate and Agiloft Service Desk (discontinued)
    Feature
    Activate
    -
    Ratings
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Change requests repository00 Ratings10.02 Ratings
    Service-level management00 Ratings10.02 Ratings
    User Ratings
    ActivateAgiloft Service Desk (discontinued)
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (12 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (9 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (2 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (2 ratings)