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ActiveCampaign vs. Fin by Intercom

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ActiveCampaign

917 Reviews and Ratings

Fin by Intercom

791 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ActiveCampaign

    Score7.9 out of 10
    		N/AActiveCampaign is presented as an AI-first marketing platform for marketers, agencies, and entrepreneurs. It uses Active Intelligence for goal-aware automation and personalized experiences across email, SMS, and WhatsApp. ActiveCampaign integrates with 950+ apps and generates insights to optimize every workflow.

    $15

    per month

    Fin by Intercom

    Score8.5 out of 10
    		N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Pricing
    ActiveCampaignFin by Intercom
    Editions & Modules
    Starter
    $15
    per month
    Pro
    $49
    per month
    Plus
    $79
    per month
    Enterprise
    $159
    per month
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    Offerings
    Pricing Offerings
    ActiveCampaignFin by Intercom
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.
    More Pricing Information
    Community Pulse
    ActiveCampaignFin by Intercom
    Considered Both Products
    ActiveCampaign
    Jake Tacher
    Sales Manager in Sales at Tithe.ly (Computer Software, 51-200 employees)
    Chose ActiveCampaign
    Infusionsoft was terrible for us, but other than Infusionsoft every other CRM product I've used seemed better (from a sales perspective) than AC. HubSpot I think is the nice middle between user-friendly and simple for a company of our size. Again, if you are smaller than we are …
    Incentivized
    Intercom
    Davi Pegoraro
    Head of customer success in Customer Service at Clínica nas Nuvens (Medical Practice, 501-1000 employees)
    Chose Fin by Intercom
    Intercom does an exceptional job of linking my service offerings to customer support. Its proactive support is a significant differentiator among all these competitors, which sets it apart the most. It dramatically enhances customer engagement and streamlines communication …
    Incentivized
    Verified User
    Chose Fin by Intercom
    Intercom is very intuitive for our team of support.
    Incentivized
    Brad Crabtree
    Marketing Director in Marketing at Brilliant Perspectives (Banking, 11-50 employees)
    Chose Fin by Intercom
    The combo of features found in Intercom is tough to beat..
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ActiveCampaignFin by Intercom
    Email & Online Marketing
    Comparison of Email & Online Marketing features of ActiveCampaign and Fin by Intercom
    Feature
    ActiveCampaign
    7.2
    679 Ratings
    Fin by Intercom
    -
    Ratings
    WYSIWYG email editor5.0596 Ratings00 Ratings
    Dynamic content4.0532 Ratings00 Ratings
    Ability to test dynamic content4.0482 Ratings00 Ratings
    Landing pages4.5349 Ratings00 Ratings
    A/B testing9.9391 Ratings00 Ratings
    Mobile optimization7.7538 Ratings00 Ratings
    Email deliverability reporting9.7645 Ratings00 Ratings
    List management9.9664 Ratings00 Ratings
    Triggered drip sequences10.0586 Ratings00 Ratings
    Lead Management
    Comparison of Lead Management features of ActiveCampaign and Fin by Intercom
    Feature
    ActiveCampaign
    7.9
    534 Ratings
    Fin by Intercom
    -
    Ratings
    Lead nurturing automation10.0500 Ratings00 Ratings
    Lead scoring and grading7.5366 Ratings00 Ratings
    Data quality management7.9407 Ratings00 Ratings
    Automated sales alerts and tasks7.1361 Ratings00 Ratings
    Lead segmentation and distribution7.39 Ratings00 Ratings
    Campaign Management
    Comparison of Campaign Management features of ActiveCampaign and Fin by Intercom
    Feature
    ActiveCampaign
    9.9
    383 Ratings
    Fin by Intercom
    -
    Ratings
    Calendaring9.9303 Ratings00 Ratings
    Event/webinar marketing9.9289 Ratings00 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of ActiveCampaign and Fin by Intercom
    Feature
    ActiveCampaign
    6.7
    292 Ratings
    Fin by Intercom
    -
    Ratings
    Social sharing and campaigns7.2259 Ratings00 Ratings
    Social profile integration6.3254 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of ActiveCampaign and Fin by Intercom
    Feature
    ActiveCampaign
    6.5
    642 Ratings
    Fin by Intercom
    -
    Ratings
    Dashboards6.5611 Ratings00 Ratings
    Standard reports6.5599 Ratings00 Ratings
    Custom reports6.5387 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ActiveCampaign and Fin by Intercom
    Feature
    ActiveCampaign
    8.7
    503 Ratings
    Fin by Intercom
    -
    Ratings
    API8.4401 Ratings00 Ratings
    Role-based workflow & approvals8.3274 Ratings00 Ratings
    Customizability6.5429 Ratings00 Ratings
    Integration with Salesforce.com9.895 Ratings00 Ratings
    Integration with Microsoft Dynamics CRM9.862 Ratings00 Ratings
    Integration with SugarCRM9.858 Ratings00 Ratings
    Third-party software integrations8.230 Ratings00 Ratings
    User Ratings
    ActiveCampaignFin by Intercom
    Likelihood to Recommend
    9.2
    (691 ratings)
    8.2
    (321 ratings)
    Likelihood to Renew
    9.0
    (25 ratings)
    10.0
    (21 ratings)
    Usability
    7.8
    (52 ratings)
    8.8
    (228 ratings)
    Availability
    9.1
    (5 ratings)
    9.1
    (1 ratings)
    Performance
    7.3
    (5 ratings)
    9.1
    (1 ratings)
    Support Rating
    1.3
    (41 ratings)
    5.7
    (10 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (1 ratings)
    7.4
    (2 ratings)
    Implementation Rating
    8.5
    (14 ratings)
    6.6
    (5 ratings)
    Configurability
    6.4
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (5 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    6.4
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (4 ratings)
    -
    (0 ratings)