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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Analytics

    Score7.4 out of 10
    N/AAdobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is particularly strong in combining web analytics with other digital marketing capabilities like audience management and data management. Adobe Analytics also includes predictive marketing capabilities that help…N/A

    Glassbox

    Score8.1 out of 10
    Enterprise companies (1,001+ employees)
    Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.N/A
    Pricing
    Adobe AnalyticsGlassbox
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Adobe AnalyticsGlassbox
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Adobe AnalyticsGlassbox
    Considered Both Products
    Adobe
    Chose Adobe Analytics
    They both have their perks. Glassbox has session recordings and interaction maps which are very useful to see what elements on the page users are interacting with. While Adobe Analytics provides are more analytical and statistical approach where you can learn about everything …
    Incentivized
    Glassbox
    Chose Glassbox
    Adobe Analytics is more accurate with data but doesn't have the capabilities like Glassbox (interaction map, session replays, etc.) so we have to cross check data to ensure the information is accurate.
    Incentivized
    Chose Glassbox
    1. Improved understanding of customer behavior: Glassbox provides a detailed view of how customers interact with a website, mobile app, and other digital channels. This information is essential for understanding customer behavior and identifying areas where the business can …
    Incentivized
    Chose Glassbox
    Glassbox offered the server side capabilities we needed over anyone. Glassbox does not rely on massive custom event packages. Glassbox user interface is very simple and user friendly. The adhoc reports and fairly easy to use. It is an enteprise wide application and is not …
    Incentivized
    Chose Glassbox
    While Glassbox has the smoothest interface and product, it still lacks against the leaders like Google and Adobe in terms of the flexibility the giamts provide for integration with any kind of technology the oragnisations are following
    Incentivized
    Chose Glassbox
    We chose Glassbox because we found there to be more data that we could trust and which was available for us for immediate analysis. We were not required to do any tagging and were quickly able to get insights inside a session and see why a customer was acting the way he was.
    Incentivized
    Chose Glassbox
    The amount of support
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Adobe AnalyticsGlassbox
    Web Analytics
    Comparison of Web Analytics features of Adobe Analytics and Glassbox
    Feature
    Adobe Analytics
    8.6
    12 Ratings
    Glassbox
    -
    Ratings
    Lead Conversion Tracking8.312 Ratings00 Ratings
    Bounce Rate Measurement8.212 Ratings00 Ratings
    Device and Browser Reporting8.712 Ratings00 Ratings
    Pageview Tracking8.912 Ratings00 Ratings
    Event Tracking8.912 Ratings00 Ratings
    Reporting in real-time9.312 Ratings00 Ratings
    Referral Source Tracking8.112 Ratings00 Ratings
    Customizable Dashboards8.212 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Adobe Analytics and Glassbox
    Feature
    Adobe Analytics
    -
    Ratings
    Glassbox
    9.6
    45 Ratings
    Responsive Design for Web Access00 Ratings9.844 Ratings
    Mobile Application00 Ratings9.943 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.444 Ratings
    Mobile App Analytics00 Ratings9.444 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Adobe Analytics and Glassbox
    Feature
    Adobe Analytics
    -
    Ratings
    Glassbox
    9.5
    45 Ratings
    Click analytics00 Ratings9.945 Ratings
    Scroll maps00 Ratings9.344 Ratings
    Conversion tracking00 Ratings9.444 Ratings
    Goal tracking00 Ratings9.444 Ratings
    Funnel Analysis00 Ratings9.945 Ratings
    Session Recording and Replay00 Ratings9.445 Ratings
    User Segmentation00 Ratings9.445 Ratings
    User Ratings
    Adobe AnalyticsGlassbox
    Likelihood to Recommend
    8.7
    (184 ratings)
    9.9
    (46 ratings)
    Likelihood to Renew
    9.4
    (43 ratings)
    9.1
    (6 ratings)
    Usability
    7.0
    (35 ratings)
    8.7
    (15 ratings)
    Availability
    8.1
    (12 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (11 ratings)
    -
    (0 ratings)
    Support Rating
    3.6
    (41 ratings)
    -
    (0 ratings)
    In-Person Training
    1.1
    (5 ratings)
    -
    (0 ratings)
    Online Training
    7.0
    (5 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (10 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (6 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    7.9
    (5 ratings)
    -
    (0 ratings)