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Adobe Commerce vs. Salesforce Commerce Cloud

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Adobe Commerce

241 Reviews and Ratings

Salesforce Commerce Cloud

474 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Commerce

    Score8.1 out of 10
    		N/AAdobe Commerce delivers personalized shopping at scale. Delivered as Adobe Commerce as a Cloud Service (ACCS), it boosts conversion with an AI-powered storefront, built-in merchandising, and GenAI-driven content. ACCS supports rapid expansion through multi-site, multi-language, and multi-brand capabilities, handling millions of SKUs, complex catalogs, and custom pricing. Always-on SaaS innovation lowers total cost of ownership by removing upgrade overhead and minimizing…N/A

    Salesforce Commerce Cloud

    Score8 out of 10
    		N/ASalesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

    $4

    per month

    Pricing
    Adobe CommerceSalesforce Commerce Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Adobe CommerceSalesforce Commerce Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing.B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
    More Pricing Information
    Community Pulse
    Adobe CommerceSalesforce Commerce Cloud
    Considered Both Products
    Adobe
    Verified User
    Chose Adobe Commerce
    Open source nature of Magento was a key consideration, particularly when launching in new markets. Cost is another key factor here and the GMV model is an important enabler for us as we continue to grow.

    Adobe Commerce is highly extensible and advanced customization and …
    Incentivized
    Verified User
    Chose Adobe Commerce
    Shopify has the bad habit of charging transaction fees unless you use Shopify Payments, and this aspect only is usually a no-go if you have a big eCommerce to handle.
    Salesforce has very similar capabilities and probably has a better ecosystem, but it's customization capability …
    Incentivized
    Verified User
    Chose Adobe Commerce
    Magento is the most flexible solution with our internal business needs and it integrates well with all of the third-party services we use like Salesforce, Google Analytics, etc.
    Incentivized
    Verified User
    Chose Adobe Commerce
    We recommend Magento because it serves a specific market. All these tools have a similar feature set but can be consumed in different ways for different reasons. ATG and hybris are large enterprise class solutions. Magento and Demandware are typically for SMBs. Not to say there …
    Salesforce
    Felipe Veicer
    Digital Content Coordinator in Marketing at Revelyst (Sports, 1001-5000 employees)
    Chose Salesforce Commerce Cloud
    Salesforce Commerce Cloud is as good as the other platforms. On some of my past reviews I pointed out what Magento and Shopify do better than Salesforce Commerce Cloud and what Salesforce Commerce Cloud does better. To quickly recap:
    -Salesforce Commerce Cloud makes it very …
    Incentivized
    Gary Penn
    Global VP Digital & eCommerce in Sales at Nixon, Inc (Consumer Goods, 51-200 employees)
    Chose Salesforce Commerce Cloud
    All relative to your organizational size. Shopify works for small to mid, Magento for small to large, commerce tools would be a large-scale plus. Hire a skilled consultant to help you make a decision of this caliber!
    Incentivized
    Verified User
    Chose Salesforce Commerce Cloud
    Salesforce Commerce Cloud offered more product variables than Shopify.
    Salesforce was a proper SAAS solution whereas CS-cart wasn't and required more internal dev
    Incentivized
    ABRAHAM PABLO
    Commercial Account Executive in Sales at Hootsuite (Marketing and Advertising, 501-1000 employees)
    Chose Salesforce Commerce Cloud
    At the time, Salesforce was the leader in the Gartner quadrant and it was an easy to use platform that really understood us. They had a process of understanding your needs and adapting the solution to those needs. The services they provide are really useful.
    Incentivized
    Verified User
    Chose Salesforce Commerce Cloud
    From the initial discovery and research, it appeared to be far more robust. It was presented as an enterprise-level solution that can grow and scale with the company. Having the Salesforce name and innovation associated with it is something that really helped sway the decision …
    Incentivized
    Jason Hartsell
    Web Developer II in Information Technology at Deckers Outdoor Corporation (Consumer Goods, 1001-5000 employees)
    Chose Salesforce Commerce Cloud
    Demandware has a more robust system and has dedicated servers with streamlined SAS capabilities. Magento, I believe, is a great solution for smaller e-commerce brands that aren't quite ready for the scale and cost that Demandware entails.
    Verified User
    Chose Salesforce Commerce Cloud
    We selected Demandware as it is easy to use but also robust enough to build a good site foundation and effectively manage many of our online marketing channels.
    Jeremiah Graham, MBA
    Web Manager, Oreck.com in Marketing at TTI Floor Care North America (Consumer Goods, 501-1000 employees)
    Chose Salesforce Commerce Cloud
    Magento, Adobe CMS.
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Adobe CommerceSalesforce Commerce Cloud
    Online Storefront
    Comparison of Online Storefront features of Adobe Commerce and Salesforce Commerce Cloud
    Feature
    Adobe Commerce
    7.6
    34 Ratings
    Salesforce Commerce Cloud
    7.9
    37 Ratings
    Product catalog & listings8.233 Ratings8.334 Ratings
    Product management9.034 Ratings8.934 Ratings
    Bulk product upload8.829 Ratings8.233 Ratings
    Branding6.130 Ratings7.233 Ratings
    Mobile storefront5.232 Ratings7.630 Ratings
    Product variations7.132 Ratings7.635 Ratings
    Website integration9.132 Ratings5.634 Ratings
    Visual customization9.034 Ratings9.235 Ratings
    CMS6.133 Ratings8.932 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Adobe Commerce and Salesforce Commerce Cloud
    Feature
    Adobe Commerce
    6.1
    33 Ratings
    Salesforce Commerce Cloud
    7.8
    31 Ratings
    Abandoned cart recovery5.228 Ratings7.826 Ratings
    Checkout user experience7.133 Ratings7.831 Ratings
    Online Payment System
    Comparison of Online Payment System features of Adobe Commerce and Salesforce Commerce Cloud
    Feature
    Adobe Commerce
    6.3
    33 Ratings
    Salesforce Commerce Cloud
    7.9
    30 Ratings
    eCommerce security6.333 Ratings7.930 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Adobe Commerce and Salesforce Commerce Cloud
    Feature
    Adobe Commerce
    7.3
    32 Ratings
    Salesforce Commerce Cloud
    8.6
    33 Ratings
    Promotions & discounts7.332 Ratings8.231 Ratings
    Personalized recommendations8.129 Ratings9.433 Ratings
    SEO6.429 Ratings8.229 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Adobe Commerce and Salesforce Commerce Cloud
    Feature
    Adobe Commerce
    8.9
    34 Ratings
    Salesforce Commerce Cloud
    8.6
    35 Ratings
    Multi-site management10.027 Ratings8.130 Ratings
    Order processing8.233 Ratings9.032 Ratings
    Inventory management8.233 Ratings8.331 Ratings
    Shipping8.931 Ratings9.226 Ratings
    Custom functionality9.133 Ratings8.633 Ratings
    User Ratings
    Adobe CommerceSalesforce Commerce Cloud
    Likelihood to Recommend
    7.3
    (42 ratings)
    7.8
    (48 ratings)
    Likelihood to Renew
    9.0
    (9 ratings)
    7.8
    (11 ratings)
    Usability
    4.0
    (2 ratings)
    8.9
    (4 ratings)
    Availability
    10.0
    (2 ratings)
    8.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    9.0
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    8.0
    (2 ratings)