Adobe Commerce vs. Shopify Plus

We need to do a lot of quotes, and sometimes customers call and want to pay. Adobe Commerce (Magento) did not let you keep saved quotes, so you had to put people on hold whilst you started making the order from scratch rather than just taking payment, which was very annoying.

Incentivized

Shopify Plus makes order management simple and less error prone. Connecting our ERP allows us to seamlessly manage our product listings, fulfill orders, and sync customer data. Limitations to the number of product variants requires attention from our staff to make sure our products sync without issue. Other than being arbitrary, there's really no need to limit the number of product variants.

Incentivized

• Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
• Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
• There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.

Incentivized

• Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
• Great new features consistently being added, ahead of the curve on almost everything
• Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
• Most Merchant Success Managers are good and genuinely want to be helpful
• A fantastic user interface, very logical and easy to use
• Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.

Incentivized

• The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
• You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
• Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.

Incentivized

• The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
• Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
• The 24/7 support doesn't seem as dedicated as they once were.

Incentivized

Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it

As an experienced user of Adobe Commerce platform, i found the platform complex for beginners yet very flexible to customize as per the client requirements be it a integration with third party system, implementing any payment gateway, managing multiple stores or customising the Adobe Commerce default functionalities, we did not experience issue with it.

Incentivized

Shopify Plus is intutive as stated previously. It's easy to find what we want and edit (reports, products, online store theme, etc...) You dont need to have a ton of coding experience to be able to get a website up and running on Shopify Plus. The reason I wont give a 10/10 and gave an 8 is because I do think it is heavily realiant on app and it can open up a can of worms with the amout of apps that are out there, their costs, and which one to chose. There are also some internal limitations as stated previously with discounts and personalized message for different customer groups. But overall, it is a good platform that I recommend.

Incentivized

The technical service was impeccable. They were on point and were very knowledgeable.

Always are quick to answer our questions and help us find a solution

Incentivized

Great value for an flexible, open source platform.

Open source nature of Magento was a key consideration, particularly when launching in new markets. Cost is another key factor here and the GMV model is an important enabler for us as we continue to grow. Adobe Commerce is highly extensible and advanced customization and flexibility built in meaning that we can shape the product into exactly what we require.

Incentivized

Shopify Plus is an all in one service. You are able to keep track of invoices and payments. Shopify Plus also offers options for shipping and connects your tracking number to you order which allows for easy tracking. Your tracking number is also a link which makes it even easier.

Incentivized

• When we first went LIVE with Adobe Commerce our SEO / Organic traffic plummeted and so did our conversion so our initial take of Adobe Commerce wasn't great. This was partly to do with business decisions but also to do with out of box functionality not being as expected.
• Fast forward and we basically did a redesign on the platform and partnered with a fantastic SEO partner and improved results and now are doing extremely well on the Magento platform. Much improved!

Incentivized

• Definitely makes selling on multiple platforms easy, saving us time and effort.
• Keeps all of our business in one place, saving us money on other apps to manage each aspect.
• Automatically flags potential fraudulent orders, preventing us from accidentally shipping to a scam.
• During our busiest months, we don't see any slowdowns, which allows us to go full throttle with all ads and marketing without worrying about whether or not the software can handle it.

Incentivized