Adobe Workfront vs. Bugzilla

Workfront enables us to manage all our projects effectively while providing a comprehensive overview of team resources. The Resource Planner helps the team identify their capacity to determine whether they are over- or under-allocated. This information is crucial for project planning and ensuring team members do not experience burnout.

Incentivized

For any organization that follows a SDLC (Software Development Life Cycle), Bugzilla is a great tool that will facilitate documenting and tracking software issues. Email reminders notify users in the workflow process of who needs to work take action or what the status of the bug is. Task leaders/managers can keep a tab on the overall status of the software bugs. It may not have the bells and whistles of other tools, but serves the purpose as is, out of the box.

Incentivized

• Routing. Workfront's capabilities to route tasks to multiple people far exceeds the capabilities of SharePoint in terms of back-end configuration required and ability to track task status.
• Form Creation. Workfront forms have a better UX than SharePoint as well as the ability to customize forms based on certain responses.
• Project Management Tracking & Reporting. The ability to track task and project statuses and send reminders/alerts when parameters are set are very helpful. Additionally, the reporting capabilities are very helpful when tracking multiple projects across multiple functions to deliver to leadership.

Incentivized

• Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
• Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
• For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
• Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".

Incentivized

• Notifications (sometimes I am emailed when I am tagged, other times I am not)
• Certain file formats do not render correctly in Workfront Proof (eg, .XLS files)
• It can be difficult to manage projects if you have not been assigned the correct permissions.

Incentivized

• User interface is terrible. It was built in the 90s and still looks like it. While the back-end is robust, the front-end is antiquated. It provides too many options and is easy to break.
• Reporting is weak. It provides some basic statistics but doesn't provide details. You can find out how many reopens there are, but you can't know how quickly things go from reopen to complete.
• Doesn't have the best "canned" workflows. Software is done by teams. Bugzilla doesn't "out of the box" have workflows that mimic what a typical software organization does.

Incentivized

All that I've said already is why. I suppose the clearest way to say it is that at this point? I cannot imagine running the 300+ active projects in eMarketing without AtTask; it simply wouldn't be possible and even more; I wouldn't imagine why we'd try to find an alternative tool when we have one meeting our needs.

For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.

Incentivized

For my needs, it's easy to jump in and out of, make changes and update projects, and check in with my employers. I haven't used to it create my own projects, they're created by my employer as we go, I suspect it's not hard to use in that way, but I don't have first-hand knowledge.

Incentivized

This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

Maintenance is required, but usually after work hours, Some days the proofing tool function is not operational, but this is a new function of the tool that WF is working out. the kinks on. Chrome is the best browser to use the system in and we find Firefox and Explorer lose some view functionality - Gantt Chart, Resource Grid

Incentivized

I used it.

Incentivized

Workfront's performance has been very good. Everything always feels very fast and snappy in my experience. We have integrated it with custom scripts to create folder structure for media managing our projects. It works very well.

Incentivized

No real issues here.

I haven't directly interacted with the Workfront support team, but my sense, from speaking to the person in our organization who's job this is, is that they are generally very responsive to support requests, and very supportive an pro active in making sure that those requests are taken care of in a timely manner.

Incentivized

Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need

Incentivized

It was from my boss, not a rep from AtTask.

I know it.

Incentivized

The training is very easy to use and you can simply choose the topics included in the course(s) that are most important to your training needs. After each training course, you are tested on what you have learned. If you need a refresher course, they provide Course Catalogs as well as instructor-led courses & workshops.

We have implemented and integrated Workfront into three departments (R&D, Marketing, and IT). All have experience overall performance gains in productivity. R&D has developed a record number of new products, while streamlining and reducing workloads. Complex projects are now easily managed and delivered. Marketing has expanded the management of media and collateral, implemented more campaigns and increase brand value. IT projects are all now visible and managed. Helpdesk is being converted to the system allowing for better visibility and management of day to day requests from our growing company

Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.

While I consider Jira to have a somewhat different targeted use case from Adobe Workfront, they definitely overlap in some of their capabilities. As mentioned earlier, I find that Adobe Workfront is better at tracking progress and managing resources for larger projects that cross a number disparate teams or stakeholders. Meanwhile, Jira is better for tracking individual projects within a single team or smaller tasks, something that can be a bit harder to do at scale in Adobe Workfront.

Incentivized

Bugzilla is affordable and easier to use by newly forming team or group in our organization. As the team grows bigger we still continued to use Bugzilla as it is comfortable to use. We tried JIRA tool for bugtracking but it was expensive when compared to Bugzilla so switched back.

Incentivized

We have been using Workfront for about 3 years. During this time they continue to be a very stable project management system. Workfront's overall scalability is able to handle increased loads of work. When using Workfront for a project management tool for the web team, we store documents, images & video's without any issues. They work with their customer's to provide the best project management system in the market today! I highly recommend Workfront for all project management needs. Workfront strives to deliver unique technology solutions to growing companies!

I used it

Incentivized

• Positive - we get more work done in a timely fashion because all team members are using Workfront.
• Negative - projects can get held up quickly due to user error (e.g., someone not using Workfront or checking notifications)
• Positive - we have a good gauge of where personally we are with projects, and how are team members are spending their time.

Incentivized

• Unification of toolset (one tool for managing software development defects and customer escalations)
• User appreciation for ease of use in finding interrelated issues amongst different product areas
• Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.

Incentivized