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Adobe Workfront vs. ServiceNow IT Service Management

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Adobe Workfront

647 Reviews and Ratings

ServiceNow IT Service Management

518 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Workfront

    Score7.7 out of 10
    		N/AAdobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource allocation, automation, and agile workflow.N/A

    ServiceNow IT Service Management

    Score8.7 out of 10
    		N/ABuilt on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.N/A
    Pricing
    Adobe WorkfrontServiceNow IT Service Management
    Editions & Modules
    No answers on this topic
    ITSM Standard
    Custom Quote
    ITSM Pro
    Custom Quote
    ITSM Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    Adobe WorkfrontServiceNow IT Service Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
    More Pricing Information
    Community Pulse
    Adobe WorkfrontServiceNow IT Service Management
    Considered Both Products
    Adobe
    Stephen Jonas
    Senior Manager Digital Communications Channels at HMSA (Insurance, 1001-5000 employees)
    Chose Adobe Workfront
    Workfront has better integration into the tools we use, like Adobe Creative Suite, Outlook, Salesforce, and our CMS and DAM. We needed a solution that could work well with our MarCOMM Stack and didn't need a whole lot of support. Although we're a small shop (license-wise) …
    Incentivized
    Eileen M. Womelsdorf
    Corporate Marketing in Marketing at SEI (Financial Services, 5001-10,000 employees)
    Chose Adobe Workfront
    For the marketing department, Workfront goes WAY beyond my expectations and needs - unlike the out of the box ServiceNow technology that I was forced into at my last company.
    Incentivized
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Adobe WorkfrontServiceNow IT Service Management
    Project Management
    Comparison of Project Management features of Adobe Workfront and ServiceNow IT Service Management
    Feature
    Adobe Workfront
    8.6
    304 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    Task Management10.0303 Ratings00 Ratings
    Resource Management9.0275 Ratings00 Ratings
    Gantt Charts9.0243 Ratings00 Ratings
    Scheduling8.0271 Ratings00 Ratings
    Workflow Automation8.0273 Ratings00 Ratings
    Team Collaboration8.0293 Ratings00 Ratings
    Support for Agile Methodology8.0186 Ratings00 Ratings
    Support for Waterfall Methodology6.5199 Ratings00 Ratings
    Document Management6.8275 Ratings00 Ratings
    Email integration10.0231 Ratings00 Ratings
    Mobile Access8.0234 Ratings00 Ratings
    Timesheet Tracking10.0220 Ratings00 Ratings
    Change request and Case Management9.0211 Ratings00 Ratings
    Budget and Expense Management10.0189 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Adobe Workfront and ServiceNow IT Service Management
    Feature
    Adobe Workfront
    6.0
    173 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    Quotes/estimates5.181 Ratings00 Ratings
    Invoicing6.171 Ratings00 Ratings
    Project & financial reporting6.4171 Ratings00 Ratings
    Integration with accounting software6.462 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Adobe Workfront and ServiceNow IT Service Management
    Feature
    Adobe Workfront
    -
    Ratings
    ServiceNow IT Service Management
    8.9
    68 Ratings
    Organize and prioritize service tickets00 Ratings10.067 Ratings
    Expert directory00 Ratings8.051 Ratings
    Service restoration00 Ratings8.056 Ratings
    Self-service tools00 Ratings10.065 Ratings
    Subscription-based notifications00 Ratings9.063 Ratings
    ITSM collaboration and documentation00 Ratings9.060 Ratings
    ITSM reports and dashboards00 Ratings8.062 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Adobe Workfront and ServiceNow IT Service Management
    Feature
    Adobe Workfront
    -
    Ratings
    ServiceNow IT Service Management
    8.3
    61 Ratings
    Configuration mangement00 Ratings8.060 Ratings
    Asset management dashboard00 Ratings8.059 Ratings
    Policy and contract enforcement00 Ratings8.952 Ratings
    Change management
    Comparison of Change management features of Adobe Workfront and ServiceNow IT Service Management
    Feature
    Adobe Workfront
    -
    Ratings
    ServiceNow IT Service Management
    9.0
    62 Ratings
    Change requests repository00 Ratings9.062 Ratings
    Change calendar00 Ratings9.056 Ratings
    Service-level management00 Ratings9.058 Ratings
    User Ratings
    Adobe WorkfrontServiceNow IT Service Management
    Likelihood to Recommend
    8.9
    (355 ratings)
    10.0
    (79 ratings)
    Likelihood to Renew
    9.0
    (60 ratings)
    9.0
    (13 ratings)
    Usability
    9.0
    (18 ratings)
    9.0
    (12 ratings)
    Availability
    9.1
    (9 ratings)
    10.0
    (1 ratings)
    Performance
    9.1
    (4 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (12 ratings)
    7.3
    (22 ratings)
    In-Person Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.9
    (4 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    8.3
    (10 ratings)
    10.0
    (3 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (3 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    -
    (0 ratings)