Atlassian Jira

Score8.3 out of 10

3,586 Reviews and Ratings

What is Atlassian Jira?

Atlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

Categories & Use Cases

Scheduling
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
Category average: 8.2
Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 8.6
Team Collaboration
Team collaboration capabilities let team members work directly with each other and provide team updates.
Category average: 9

Support for Waterfall Methodology
Waterfall methodology is a tradition development method that is linear and sequential.
Category average: 7.9
Document Management
Document management provides for centralized management of all project documents.
Category average: 7.9
Support for Agile Methodology
Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.
Category average: 8.1

#1 most frequent

Professional, Scientific, and Technical Services

27.1%

22,245 installations of 82,231

#2 most frequent

Information

15.2%

12,465 installations of 82,231

#3 most frequent

Manufacturing

10.6%

8,684 installations of 82,231

Milin H Kapatel View profile

Associate Salesforce Consultant in Information Technology at Horizontal Digital (201-500 employees employees)

Use Cases and Deployment Scope

Atlassian Jira helps us manage and track Project, stories, tasks, bugs, etc. It is very helpful where you have big conplex project and want to manage and keep everything documentated. You can also assign a work item to the individual track that work item's status by changing it's status. It can be used by all from Developers to Quality Analysts.

Pros

Create and manage work items
Keep track of overall project
Assign a work item to others when your work is done in that item
Create bugs related work items

Cons

It can add AI in the Atlassian Jira
It should restricte from editing others comment
There should be some confirmation on assigning work items to others

Return on Investment

Atlassian Jira can be used to track workitems in the project, so it is better for project and resource management
Atlassian Jira can be used in any project model(i.e. agile, waterfall etc.) So we can provide any business model based on client need.
It can be better to have cost estimation, project invoicing in Atlassian Jira, so that we can have better understanding of project financial status

Usability

Alternatives Considered

Slack

Other Software Used

Atlassian Confluence, Microsoft Visual Studio Code, Postman

Vivek Shah View profile

QA in Quality Assurance at Horizontal (201-500 employees employees)

Use Cases and Deployment Scope

Atlassian Jira is the main software for software development activites and tracking and coordinating QA activites it is one of the most imporant factor in the whole agile process its features of tracking and keeping record makes it very useful across the whole life cycle and the newest AI integration is also been a great help

Pros

Bug Tracking
Resource Management
Friedly User Interface

Cons

Time Logging
Sprint Managaement
Generative AI

Return on Investment

Better Allocation Management
Good Finicial ROI
Faster product Deleivery

Usability

Alternatives Considered

Kanban Tool, Bigin by Zoho CRM and Microsoft Project

Other Software Used

Trello, ClickUp, YouTrack

Kanishka Banala

Software Developer in Engineering at kore.ai (1001-5000 employees employees)

Use Cases and Deployment Scope

JIRA is used in my organization for project management, to keep track of issues and tasks, and to streamline/improve communications between developers, QA engineers, and different teams. The scope of our use case covers product management, meeting and tracking deadlines for different projects, tasks, and sub-tasks. I have helped my organization improve overall productivity.

Pros

Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.

Cons

Our Engineering teams occasionally deal with delays when filtering large backlogs of issues. Jira could work on improving this.
I have observed that non-technical teams/team members often struggle with JQL queries when creating dashboards, etc. A simplified filter tool would be helpful.
More control over the organization's email notification system would be helpful. With this control, we could reduce and customize the irrelevant update emails and get notified only about important updates.

Return on Investment

JIRA has increased the teams' productivity and efficiency; the sprint timelines have improved by 15-20%.
JIRA's integration with tools like Bitbucket and Confluence has improved functional collaboration, leading to faster decision-making and issue resolution by approximately 10-15%.
Additional functionality requires additional third-party plugins, which require additional costs; the requirements of these plugins increase the costs by approximately 15%.

Usability

Alternatives Considered

Trello and Asana

Other Software Used

Atlassian Bitbucket, Google Sheets, Figma, Rippling

kunal mathur View profile

Senior Product Designer in Engineering at Thrillophilia (501-1000 employees employees)

Use Cases and Deployment Scope

We as an organisation can't even imagine our work process without Atlassian Jira, before Atlassian Jira, there was literally no process, there was no task distribution method setup, nothing, but since we have started using it there is no going back! Yes, Jira is a complete game-changer for our team and we truly want to continue using it.

Pros

Improve compliance & risk management
Improve supplier or partner relationships
Improve customer relations/service
Cost management

Cons

UI could be more easier for some of the views.
The cost is quite high
The level of permissions is only there at the top level, many times, a just lower ranked person is stuck because one the admins have right to give certain permissions, there could be a permission management system more robust and customisable.

Return on Investment

Atlassian Jira's robust workflow automation has boosted team efficiency, shortening delivery cycles and driving a positive ROI through improved project management.
Its advanced reporting and integration capabilities have enabled data-driven decisions, aligning operations with key business objectives.
However, the steep learning curve can delay adoption, potentially hindering short-term ROI.

Usability

Alternatives Considered

Trello, Asana and Azure DevOps Services

Other Software Used

Atlassian Confluence, Slack, Trello

Alexandru Cristian Ion View profile

Quality Assurance Engineer in Quality Assurance at jpard Solutions (201-500 employees employees)

Use Cases and Deployment Scope

I use Jira as a work management tool. Jira is very helpful in creating and managing work projects and keep track of the projects. Jira can also be configured with addons, even for Service Desk, that will help call centre managers, help desk agents. I am mainly using Jira for tracking the sprint work and for opening bugs, where it is very configurable, the Jira Administrator being able to configure the fields almost everywhere in the app.

Pros

Bug tracking
Project management
Email notifications
Test case management

Cons

I do not have any cons related to the app
Jira has multiple versions, and if working on multiple projects on different Jira versions, might create a little confusion

Most Important Features

Bug tracking
Project management
Bug opening

Return on Investment

Jira had an positive impact, helping the teams track their projects and get the job done

Other Software Used

Microsoft Teams, Atlassian Confluence, Google Keep, Google Authenticator

Atlassian Jira

What is Atlassian Jira?

Categories & Use Cases

Key Features

Top Performing Features

Scheduling

Workflow Automation

Team Collaboration

Areas for Improvement

Support for Waterfall Methodology

Document Management

Support for Agile Methodology

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Reviews

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Alternatives Considered

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Alternatives Considered

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Use Cases and Deployment Scope

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Most Important Features

Return on Investment

Other Software Used

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