The RUN Powered by ADP® cloud-based solution is used to pay employees. It also includes HR and hiring tools, as well as benefits, helping small businesses grow and manage their teams.
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UKG Pro
Score 7.5 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
I like this influence feature. PrimePay didn't have that. Also, I like seeing the entire paycheck for the employee on one line in the payroll system with RUN Powered by ADP®.
At my current company, we have always used RUN. It was the first platform our owners purchased and they have been using it since 2020 now. I have some experience using Workday Payroll and Workforce Management in a couple of my past roles. Overall, RUN has much more …
RUN Powered by ADP® blows Paychex Flex out of the water. The ease of using the app and the website is so much better! The detail we are able to see in the payroll section is much improved. Probably the biggest improvement between the two is the customer service. We feel …
We have switched from Accounting CS to RUN Powered by ADP® because I can complete payroll with one click of a button while I still need to complete each individual step with Accounting CS.
I used to use Paychex, but RUN Powered by ADP® helped me with my workers comp tracking in a more efficient way and I am saving money with using RUN Powered by ADP® versus competitors. Their customer service used to be more accessible, but then you started offering 24/7 access, …
We use to use Payroll Matters but it was a husband and wife team and, in my experience, they were starting to make too many mistakes and causing me to spend too much time checking up on them and unhappy employees. With the switch, I have editing power and the ability to …
Convenient, easy and provide professional help and access. We used other products offering payroll processing and reporting services, but I like ADP more because it's easy to use, simple to navigate, and have professional assistance available to help when needed and to make …
I miss many aspects of Gusto, including the new hire/new employee onboarding process and issuance of a formal offer; as well as the employee vaults within the system. But there are a lot of benefits of ADP, including automation.
Looking at the features offered (even if we don't utilize them all), we felt that RUN Powered by ADP was a better value for us. We liked the idea of having the support of a well-tenured business at our fingertips. Other payroll providers do not have the longevity or the scope …
While Paychex Flex was a decent payroll processing product, the customer service support was terrible. We were unable to reach our assigned payroll support team member constantly. If we had issues that were not pressing, we would send a quick email to get insight or to be …
We were recommended to use this service, we had a local person we discussed doing our payroll and she refused and pointed us here, and this has been simple reasonably price and SUPER EASY on me!
ADP is more user friendly overall. ADP also sets you up for success with their training portal, the Bridge, online communities, and often provides training based on your organizations individual needs. ADP really tries to build you up for success.
Both Gusto & QuickBooks payroll are fine options if you only have a few employees all in one location and rarely make any changes. I switched many of my clients from those platforms because of the increase in remote employees working in different states and the lack of support …
Our former PEO was taken over by Vensure HR while we were transitioning to ADP so we have limited experience with them. Resource Management was the name formerly. They did a good job but were not very up to date with the technology. We were still receiving paper reports.
Due to downsizing, we switched to save on fees and to be able to take advantage of the Retirement plan to save my time on transferring funds to the separate 401k plan. This allowed for more streamlining of procedures.
Workday has more features like better payroll integration and talent managment and training but seems to be less user friendly than UKG Pro. UKG Pro also appears less bloated and a more refined user interface but with less robust features in certain areas. Workday seems to …
I've used Gusto for timekeeping and payroll and HR. I do think the Gusto interface is nicer to look at and more motivating to visit. It has less functions, but I don't use all of UKG Pro's functions anyway, so I like the clean simplicity of Gusto. However, I like that you can …
I think ADP is a lot easier to use and function within. While the GL maping is seperate done at employee level which is more time consuming. In my experience, the customer support seems better than UKG Pro. So far ADP points you to community support and training videos but …
I have used each of the other products at different workplaces. UKG Pro is a sweet spot of having the top features from each without most of the downsides of each.
Customer Service alone has been a tremendous change coming from ADP to UKG. In the beginning the system wasnt quite as upgraded on the technical side but it has since them implemented some great changes that have been a great success for us.
We initially selected Ultimate Software with plans to use all of the integrated modules. Also, being able to process U.S. and Canadian payroll was a must. We liked the tool's flexibility. Now that we've used UKG for 5 years, I'm not sure we would have made the same choice, as …
UKG is far more powerful, with a fully integrated suite of advanced modules. Integrating AI is a priority, and this is in line with the currently evolving way of doing business.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could …
UKG Pro and Paycom are very similar in the base function they are used for, timecards and scheduling. While I have never worked on the administrative side of Paycom, I do feel that the employee/customer facing part of the software was a bit better than UKG. It was easier to …
I was hired right at the time we transition from ADP to Ultipro (UKG). It looked like only payroll was handled, but benefits enrollment was done manually. The carriers also had to be updated manually from medical, dental, vision, and Principal (401k). Now we no longer have …
I prefer BambooHR overall. It has a very robust ATS and is more user-friendly. As a Canadian, UKG Pro is better for payroll administration. I also really enjoy the HR Webinars that BambooHR puts on for its customers. The BambooHR Virtual Summit is a great perk to having …
payroll processing in UKG is a lot user friendly than Namely and ADP. I like how you can pull up the check and make changes and see the calculated net pay. How you can add earnings/deductions from the profile directly from the check. That is not something we couldn't do at the …
UKG stacks up very well. The functionality covers just about all of the essential functions that are needed to operate a large organization that is constantly bringing in new talent and moving people around to other divisions or positions. The reporting is strong, and the …
UKG allows for more advanced tools and technology including greater automation on a much larger scale than ADP. UKG provided a seamless and comprehensive service by having the ability to utilize the human capital management (HCM) tools to build the platform that works best for …
RUN Powered by ADP® is well suited for small businesses, especially when the person doing payroll can use time savings that maintain or increase quality of payroll duties. If the payroll person has more spare time, they can take on more than RUN Powered by ADP® and can shop around for a cheaper bare-bones payroll service.
I would say, well, I don't want to focus on less appropriate. I want to be well suited. I really feel like if the transparency with our count rep and then just diving in onto how to problem solve and how to troubleshoot, I think that's most important with that.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
I would like to see a change in the payroll processing so that when you have to save for later, you don't have to reenter all the information you have already entered.
Make it easier for the employees to track their used vacation and PTO hours.
Offer a fully integrated reporting solution that pulls from all modules versus a separate analytics tool in each module.
Ability to use the ideas UKG Pro presents without being forced into specific modules. Ex Provide a Learning space where ANY learning platform the customer chooses plugs in, a Recruiting/Onboarding Space where ANY platform will plug in, EE Engagement, Performance, ... then the data connects to the data points within the architecture. With this model, anyone would be able to use the Career Designer versus limited to only those who have the perfect combination of products. This is just an example. Many times the products are created by UKG Pro that are amazing, then comes the "You must have A, B, C, D modules to use it" which excludes many customers and limits UKG Pro's selling potential.
At my last organization, we had what was formerly referred to as a "Global" account rep. This person had very limited amount of clients, we met on every case. They delegated our cases immediately in products outside of core to the same team member from that product. Our response time was usually less than one day. It was the best customer service I have had in 10 years as a client. Why is this model not looked at for everyone versus 3 different reps. This one person handled everything except sales. IT was beautiful. We met weekly. We never had cases go beyond a few days unless a JIRA was in play. Customer Service matters so much where many companies sell similar technology.
Org Chart - Executives would like the ability to stage movement and budget to see what the org would look like in a reorg planning. There is no ability to move, rearrange, export to different applications like PowerPoint.
The only reason there is contemplation of switching would be because the project management site we use, BQE, is now offering GUSTO built into the website at a lower monthly cost. We are waiting to see how it runs before making any decisions though as it's just left beta.
The only reason that I give a 9 rather than a 10 is because, while I am an influencer in the decision making process, the final decision to renew vendor relationships is by committee. If the final decision is up to me, Independent Bank would be a partner with Ultimate Software for the rest of my career.
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.
I don't think I have ever encountered error codes or 404 error screens when trying to access RUN ADP. I run payroll for the company every other week and I have had no issues accessing the website, everything saves and updates when it's needed. Our employees use the app on their phones and they have not had any issues either other than just a basic update of the app occasionally
Our up time has been 100% in the 2 and half years as I recall. We have had between 5 to 10 situations where Ultimate proactively advised us that there were global system issues and provide us with updates status until the issue has been resolved. I do not recall any internal incidents from our employees about an inability to access the system of UltiPro
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Our rep was on a zoom with us and one other person from RUN ADP showing us the layout and how to access everything. we mainly use it for payroll and reports so any questions we had they both were insightful and able to help us navigate the site. The training process was a success and we have had any issues since using.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
We transferred over from Paychex back in 2018. Why? Why not? Although we had a personal payroll specialist, that person often changed. When we encountered tricky payroll issues due to new regulations, the administration process was cumbersome and unreliable. When we onboarded with ADP, the changeover was not only seamless, it was exceptionally easy. We were concerned that once this process was over, it might be challenging to work without a personal account manager. We gained so much all around. ADP has the expertise, tools, and products to help any small business thrive by handling the tough payroll stuff, so you can focus on your trade and growth. ADP was a game-changer in building trust with our staff, knowing their payroll was done correctly.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
By using RUN Powered by ADP® I get at least 20 hours a week of my time back by not having to deal with the day to day research on new legislation, tax reporting, etc.
RUN Powered by ADP® makes it easy to process payroll and I love Direct Deposit
RUN Powered by ADP® allows me to stand apart from my competition by having access to 401k for my team
I LOVE Workers Comp Pay by Pay - no surprises at the end of the year audit and it allows me to manage my cash better by paying workers comp each pay period
My company acquired another company, and with a UKG partner, we were able to bring them online in UKG within two months of the acquisition date.
When COVID sent us remote, we could configure custom fields to track vaccination status.
The C-suite can get custom reports done in minutes, or ours, where our previous HRIS would have taken days to accomplish, as data would have had to have been exported to Excel and then manipulated inside Excel.
UKG has allowed to go virtual paper free as both a candidate and employee.
