ADP SmartCompliance vs. ACA HQ by Equifax

Customer service when I call in for Wage Payment issues is usually very helpful and I get answers quickly. I have had several different CSRs since we have had ADP SmartCompliance and they have not always been the most helpful or forthcoming with information. It makes it difficult to do what I need to do if I don't have the help and support from those that know what needs to happen and when. I can't always have a conversation with that person when I need to.

Incentivized

• Upload agency notices when received in the mail
• Provision a new state is very easy through SmartCompliance
• There is a resource link within SmartCompliance that gives you a lot of information about the state you are entering with new employees, agency phone numbers, and helpful hints.
• You can easily see your tax profiles and the status of each along with the quarterly reports that have been filed.

• I would like to be provided a copy of additional information provided to a jurisdiction when there is an Agency Notice resolution.
• Access to the code used on the quarterly reports. Code numbers don't do us any good if we don't know what they are in order to address accordingly.
• The amount of time for issue resolution on an agency notice, at times, can take a very long time before receiving a resolution and there is never a response when asking for an update.

There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.

Incentivized

SOme historical information is hard to retrieve and communications go out to clients when ADP is doing some internal work. This is confusing when the client gets one of these notices but no action is required. ADP needs to stop the notices or put a message on the top so the client is aware.

Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.

ADP's support team creates case numbers for every transaction and process. This case is being tracked for status update. ADP Support always notifies us the next step of the process by emailing us if action is needed or not. We can always check the status online and can follow up with them. We can also call them for instant answer to our urgent concerns.

Incentivized

Exceptional Training Services Received during and after our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.

Although there are meeting schedule time to time during the implementation, however, some of the time the account manager is not able to attend or miss the meeting. as that said, never able to get a full house to discuss thing in detail with a group. ADP need to look into this

Incentivized

ADP SmartCompliance had already been selected as a vendor prior to my joining the company. I think one area where ADP excels over OneSource is in the amendment processing. OneSource has a very manual process where you have to request each period/state/jurisdiction needed, then you have to manually review and approve each amendment within a short amount of time. ADP's process of submitting an amendment sync and automatically detecting what amendments are needed based on the information in the sync is much preferred.

Incentivized

Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

• we were able to outsource our garnishments, so that the bulk task it handled by someone else.
• we have been able to process tickets quicker for missing deposits can we can see if the payment was sent back from the bank.
• we are able to fund our final pay payments more efficiently and quicker

Incentivized