ADP SmartCompliance vs. LOVAT

Customer service when I call in for Wage Payment issues is usually very helpful and I get answers quickly. I have had several different CSRs since we have had ADP SmartCompliance and they have not always been the most helpful or forthcoming with information. It makes it difficult to do what I need to do if I don't have the help and support from those that know what needs to happen and when. I can't always have a conversation with that person when I need to.

Incentivized

Lovat has all the useful features for the needs of my small businesses. The best part about Lovat is that even lay users with no accounting knowledge can find it easy to use this soft. Besides, Lovat has well-explained tax policies, which are essential in noting or understanding the entire business operations. Lastly, for filing returns, Lovatis the savior, for small enterprise.

• Upload agency notices when received in the mail
• Provision a new state is very easy through SmartCompliance
• There is a resource link within SmartCompliance that gives you a lot of information about the state you are entering with new employees, agency phone numbers, and helpful hints.
• You can easily see your tax profiles and the status of each along with the quarterly reports that have been filed.

• I love that we don’t need to send tax transaction data for our sales to LOVAT – it is simply integrated with our e-stores!
• It makes the process so much faster than filling excel spreadsheets or uploading manually. At the end of the month, we simply see all of the data in our LOVAT account.
• Collecting data takes time, and it's a waste of time when we can do it digitally.
• I like that we can make some fields required and some optional and that I can use multiple selling platforms and be sure that I'm getting valid tax data.

• I would like to be provided a copy of additional information provided to a jurisdiction when there is an Agency Notice resolution.
• Access to the code used on the quarterly reports. Code numbers don't do us any good if we don't know what they are in order to address accordingly.
• The amount of time for issue resolution on an agency notice, at times, can take a very long time before receiving a resolution and there is never a response when asking for an update.

• Some processes take extra time
• It will take some time and preferably a demo call with the support team to learn how to use the software yourself
• Unfortunately, consultation on really difficult questions can be obtained only for an additional fee

There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.

Incentivized

SOme historical information is hard to retrieve and communications go out to clients when ADP is doing some internal work. This is confusing when the client gets one of these notices but no action is required. ADP needs to stop the notices or put a message on the top so the client is aware.

The functionality is very powerful, and everything works as promised. But the interface needs improvement in places - sometimes you have to search for something longer than you would like.

Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.

ADP's support team creates case numbers for every transaction and process. This case is being tracked for status update. ADP Support always notifies us the next step of the process by emailing us if action is needed or not. We can always check the status online and can follow up with them. We can also call them for instant answer to our urgent concerns.

Incentivized

Exceptional Training Services Received during and after our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.

Although there are meeting schedule time to time during the implementation, however, some of the time the account manager is not able to attend or miss the meeting. as that said, never able to get a full house to discuss thing in detail with a group. ADP need to look into this

Incentivized

ADP SmartCompliance had already been selected as a vendor prior to my joining the company. I think one area where ADP excels over OneSource is in the amendment processing. OneSource has a very manual process where you have to request each period/state/jurisdiction needed, then you have to manually review and approve each amendment within a short amount of time. ADP's process of submitting an amendment sync and automatically detecting what amendments are needed based on the information in the sync is much preferred.

Incentivized

LOVAT is much easier to use and the onboarding process was excellent. More so, LOVAT has a standard of acceptance globally, where some countries like EU and US are included in the set features. Finally, LOVAT has adequate automation, which brings accuracy, and improves state compliance and financial standard policies.

Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

• we were able to outsource our garnishments, so that the bulk task it handled by someone else.
• we have been able to process tickets quicker for missing deposits can we can see if the payment was sent back from the bank.
• we are able to fund our final pay payments more efficiently and quicker

Incentivized

• Save us a lot of time and nerves by avoiding manual tax computations.
• It is better to be sure when you deal with tax offices, and LOVAT has brought about the accuracy.
• Finally, the taxation process has been expense friendly using the application.