ADP Workforce Now vs. Oracle Fusion Cloud HCM

well suited for folks in manufacturing or building (jobs and tasks required). Good for small and big business, ease of forming to what you want rather then getting oversold on items that you will not use. Lots of training options available

Incentivized

Oracle HCM is very much helpful and well suited in the recruitment and placement process and HR data. It makes it easier for HR in [organizations] to keep track of who is in and out of the [organization]. Improvement can be made by allowing employees to record their own data and update it as and when necessary without having to go through HR first.

Incentivized

• HRIS that is personalized for the employee and addresses DE&I needs.
• Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
• Onboarding is an excellent way to stay in compliance and have all documents completed.
• Tax and Banking and resolution to any issues.

Incentivized

• It is advantageous in keeping a record of the performance of the employees and can look for potential employees.
• It is solving the problem of payroll.
• We are utilizing it to create ease in the recruitment process and it is holding all the recruitment processes efficiently.
• The price range is highly justifiable.
• We are utilizing it to create ease in the recruitment process and it is holding all the recruitment processes efficiently.
• The price range is highly justifiable.

Incentivized

• Customized pre-process payroll reports (Limited on pre-process payroll reports)
• Labor Allocation (Allocations make payroll reporting very hard to review and find any errors )
• Recruiting (ATS is very basic)
• Geofencing (should be able to change shape rather than a circle)
• Pay Classes (should be able to change at Practitioner level rather than reach out to support)
• Cookies and Cache have to be cleared on a regular basis
• Only able to see employee documents/acknowledgements one at a time in the employee file
• Timecards can only be managed/viewed by 1 person
• Timeoff emails do not have a link
• Cost per payroll - not just monthly fee so cost with off cycle payrolls
• Separate I9 step not needed - during onboarding - 2nd Everify step
• ADP Workforce Now does not pull in allowances for Houly employees into payroll ONLY Salaried employees

Incentivized

• Government entities share data readily on applicants and HCM doesn't make it easy to have applications transferred between organizations. If applicants could apply once and send that application to multiple entities that would really make it more appealing to clients. This is a niche that is currently filled with NEOGOV, however Oracle's analytics are far superior to those in NEOGOV
• There are no customizations allowed so clients need to work within the configuration standards or create a bolt on. Many times your greatest asset is also one of your biggest weaknesses.
• Oracle is a large company and sometimes it can be hard to navigate the support matrix that they have set up. They also have tiers of support so you can pay more to get more, which isn't optimal from a customer point of view.

Incentivized

We are happy with the service and options offered by ADP. Although the cost is a bit high for a not-for-profit organization, it is essential that we have multi-jurisdictional support for the 20 plus states where employees work and reside. As our company is diminishing in size, we may need to look at making a change to conserve costs. At this time, that would be the only reason we would not renew our WFN contract.

Incentivized

Taleo does what we need it to do and based on the costs from both a time and money perspective, I don't see us changing anytime soon. If anything I think we will look to leverage the capabilities available that we may not already be using.

Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support. Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.

After the initial training's, it was quite intuitive to use the application. The application is based upon best practices and the overall flows are quite logical. The train stop approach also ensures that users understand where they are in the process cycle. Also, the number of clicks have been greatly rationalized to ensure that there is more streamlined experience.

Incentivized

ADP outages are very rare

Incentivized

It works well. However we recently discovered that it no longer is supported on Internet Explorer so we had to change the default browser for everyone in our organization to MS Edge.

Incentivized

Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far

Incentivized

Works well.

Incentivized

Most of it is not local, which impacts barriers and customs. I do think they know a lot, but not the cohesive piece. Some naturally know more about certain things than others. The payroll section should be broken out more because payroll is a big topic with many problems, so it can be hard to get the right person who can actually help you.

Incentivized

The rating is based upon our current level of support. The overall experience has vastly changed since we moved into product paid support. 'Also, with Oracle going with the model of quarterly patches, it makes sense to have the product company provide support to the overall application thereby eliminating the problems of bugs.

Incentivized

In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.

Incentivized

At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

Incentivized

Great online tools and help, and printed out guidelines.

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

There is a lot of potential on Fusion. We have reaped about 10% of potential benefits. Especially on Workforce Intelligence, the opportunities are huge. The reason why we do not use the solution at its full potential is not in the product (which is simple and transparent). A roadmap is under construction to bring more of its potential to the end user.

Incentivized

I also used UltiPro (way back -- it didn't even appear in dropdown). Recommend ADP Workforce Now above all others. Paycor and Paycom were both very clunky. I even helped implement Paycom and could never get it to work how the business needed it to.

Incentivized

Our prior experience was Evolution Payroll but it didn't meet up our expectations and the kind of excellence we wanted from it. But I would say that Evolution Payroll is another option for those who don’t want to avail multiple tasking and automated employment facilities like the way Oracle HCM Cloud offers.

Incentivized

We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.

Taleo (owned now by Oracle) continues to be an incredibly powerful product and it's scalability is among the most robust of any ATS in use today.

• ADP Workforce Now handles all of our tax filing which frees up our time to do other things. They keep us compliant communicating updates on a timely basis.
• Calculates payrolls accurately. Our management and employees have built a level of confidence due to the ease of pulling statements, year end documents etc.
• A really nice feature is the follow up email what a change has been made to banking information. There were a couple of times the employee did not make changes to their account information. This kept their funds from getting routed into the wrong hands.

Incentivized

• We were not good at tracking any numbers around recruiting so now this last year we have been able to set the benchmark that we now can work toward improving.
• At any given time, we could not say how many open positions we had. Now we are able to keep track of that.
• We do a much better job with communicating with candidates now, especially the ones not selected. This will help us maintain a better reputation and attract the candidates back for other jobs they may be a better fit for in the future.