| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ADP Workforce Now | Score8.1 out of 10 | Mid-Size Companies (51-1,000 employees) | ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant. | N/A |
 Paychex | Score5.1 out of 10 | N/A | Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises. | $59 per month/+$4 per employee |
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| Entry-level Setup Fee | Required | Required | ||||||||||||||
| Additional Details | Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now. | — | ||||||||||||||
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| Considered Both Products | Chose ADP Workforce Now N/A Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose ADP Workforce Now We were a Paychex customer for approximately 14 years prior to reaching out for bids on a new platform. In the last year of our involvement with Paychex, we were moved to a new flex platform that just didn't seem to work for us, and the customer service to get answers or … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ADP Workforce Now Overall better benefits and ROI with ADP. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ADP Workforce Now I selected ADP over Paychex with the hope that customer support would be more responsive to my needs. I was wrong. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose ADP Workforce Now ADP Workforce Now has the ability to be an all-in-one HRIS, Payroll system, ATS, and benefits management system without having any continuity issues. Easy to use and logical to use. Things are where you would think they would be without research, more of a common sense-built … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose ADP Workforce Now Paychex offered little to no customer service. Paychex was unable to provide us with online timesheets that would fit our accrual and pay profiles. Paychex HR and Payroll did not process in the same module. Extra HR modules needed to be purchased, and those did not flow to … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose ADP Workforce Now I was not involved in the sales pitch, but HR felt it was more than we needed. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose ADP Workforce Now ADP is an all-in-one, integrated, self-service system. It has saved us countless hours of data entry and errors. HIGHLY recommended! Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose ADP Workforce Now ADP [Workforce Now] is more economical than Paychex. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose ADP Workforce Now We selected ADP due to its value and included capabilities. I find it to be very similar to the majority of the major payroll providers and in hindsight [I] am not sure this is the route we [should] have gone. If you have a robust HR/Payroll team, I think the product is fine, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ADP Workforce Now Selected ADP because I thought the software was better. It ended up being the wrong choice. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ADP Workforce Now We have received quotes from Paychex and TriNet. Their competitors seem to have a more streamlined process. The only problem is they want to bundle their services with human resource management and our company already has in-house HR administration. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose ADP Workforce Now The decision was made based on cost. Both products were the same. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
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| ADP Workforce Now | Paychex | |
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| Likelihood to Recommend | 8.1 | 5.1 |
| Likelihood to Renew | 7.2 | 9.0 |
| Usability | 2.1 | 8.2 |
| Availability | 7.3 | 7.3 |
| Performance | 6.4 | 7.3 |
| Support Rating | 7.3 | 7.1 |
| In-Person Training | 8.2 | 4.5 |
| Online Training | 5.8 | 8.3 |
| Implementation Rating | 1.5 | 6.5 |
| Configurability | 6.4 | 7.4 |
| Ease of integration | 6.1 | 9.1 |
| Product Scalability | 7.4 | 9.1 |
| Vendor post-sale | 5.2 | 8.9 |
| Vendor pre-sale | 6.1 | 9.2 |
