TrustRadius: an HG Insights company

Agile CRM vs. Zendesk Sell

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agile CRM

    Score9.8 out of 10
    N/AAgile CRM is a customer relationship management (CRM) software built to make the entire marketing and sales lifecycles more efficient, built around features like sales enablement, marketing automation, social suite, and web engagement.

    $14.99

    per month per user

    Zendesk Sell

    Score8.8 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    Agile CRMZendesk Sell
    Editions & Modules
    Starter
    $14.99
    per month per user
    Regular
    $49.99
    per month per user
    Enterprise
    $79.99
    per month per user
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    Agile CRMZendesk Sell
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing (34%), and additional discounts available for 2-year plans (40%).—
    More Pricing Information
    Features
    Agile CRMZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    3.2
    19 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management3.619 Ratings8.914 Ratings
    Workflow management5.516 Ratings6.115 Ratings
    Territory management2.311 Ratings4.98 Ratings
    Opportunity management3.416 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.118 Ratings6.915 Ratings
    Contract management4.211 Ratings5.410 Ratings
    Quote & order management3.512 Ratings3.97 Ratings
    Interaction tracking3.718 Ratings7.915 Ratings
    Channel / partner relationship management1.79 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    1.8
    16 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management1.814 Ratings9.07 Ratings
    Call center management1.814 Ratings9.08 Ratings
    Help desk management1.816 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    3.3
    19 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management5.518 Ratings6.012 Ratings
    Email marketing1.119 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    3.6
    17 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management4.915 Ratings8.013 Ratings
    Billing and invoicing management1.410 Ratings1.05 Ratings
    Reporting4.417 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    1.4
    18 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Forecasting1.314 Ratings7.812 Ratings
    Pipeline visualization1.916 Ratings7.914 Ratings
    Customizable reports1.117 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    4.1
    19 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields3.919 Ratings7.815 Ratings
    Custom objects6.013 Ratings4.910 Ratings
    Scripting environment1.49 Ratings1.16 Ratings
    API for custom integration5.011 Ratings3.08 Ratings
    Security
    Comparison of Security features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    5.9
    16 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability5.915 Ratings9.912 Ratings
    Role-based user permissions5.916 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    3.0
    12 Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data3.012 Ratings1.04 Ratings
    Social engagement3.012 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    5.2
    14 Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation6.514 Ratings9.87 Ratings
    Compensation management3.89 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Agile CRM and Zendesk Sell
    Feature
    Agile CRM
    8.3
    14 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access8.314 Ratings8.013 Ratings
    User Ratings
    Agile CRMZendesk Sell
    Likelihood to Recommend
    4.1
    (20 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    9.0
    (2 ratings)
    Usability
    2.1
    (10 ratings)
    8.9
    (4 ratings)
    Availability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    1.1
    (10 ratings)
    8.8
    (4 ratings)
    Online Training
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Ease of integration
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    10.0
    (1 ratings)