Agiloft Service Desk (discontinued) vs. ConnectWise PSA
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 ConnectWise PSA | Score8.3 out of 10 | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Agiloft Service Desk (discontinued) | ConnectWise PSA | |||||||||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| Agiloft Service Desk (discontinued) | ConnectWise PSA | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.1 |
| Likelihood to Renew | 8.9 | 7.6 |
| Usability | 7.3 | 8.3 |
| Availability | 8.6 | 8.0 |
| Performance | - | 1.0 |
| Support Rating | 9.1 | 4.5 |
| Online Training | - | 5.0 |
| Implementation Rating | - | 1.0 |
| Configurability | - | 1.0 |
| Ease of integration | - | 1.0 |
| Product Scalability | - | 1.0 |
| Vendor post-sale | - | 1.0 |
| Vendor pre-sale | - | 10.0 |