Agiloft Service Desk (discontinued) vs. ConSol CM/Helpdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 ConSol CM/Helpdesk | N/A | Mid-Size Companies (51-1,000 employees) | Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the… | $23.50 Full version inkl. 5 concurrent user |
| Agiloft Service Desk (discontinued) | ConSol CM/Helpdesk | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Required | Required | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Agiloft Service Desk (discontinued) | ConSol CM/Helpdesk | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||
| Change management |
| |||||||||||||||||||
| Agiloft Service Desk (discontinued) | ConSol CM/Helpdesk | |
|---|---|---|
| Likelihood to Recommend | 10.0 | - |
| Likelihood to Renew | 8.9 | - |
| Usability | 7.3 | - |
| Availability | 8.6 | - |
| Support Rating | 9.1 | - |