Agiloft Service Desk (discontinued) vs. Dixa
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Dixa | Score8 out of 10 | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user |
| Agiloft Service Desk (discontinued) | Dixa | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Required | Optional | ||||||||||||||
| Additional Details | — | Discount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | ||||||||||||||
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| Agiloft Service Desk (discontinued) | Dixa | |||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Agiloft Service Desk (discontinued) | Dixa | |
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| Likelihood to Recommend | 10.0 | 9.3 |
| Likelihood to Renew | 8.9 | - |
| Usability | 7.3 | - |
| Availability | 8.6 | - |
| Support Rating | 9.1 | - |