Agiloft Service Desk (discontinued) vs. HaloITSM
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
| Agiloft Service Desk (discontinued) | HaloITSM | |||||||||||||||
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| Entry-level Setup Fee | Required | Optional | ||||||||||||||
| Additional Details | — | There is 15% discount for all charities, educational institutions and non-profit organisations. | ||||||||||||||
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| Agiloft Service Desk (discontinued) | HaloITSM | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Agiloft Service Desk (discontinued) | HaloITSM | |
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| Likelihood to Recommend | 10.0 | 9.0 |
| Likelihood to Renew | 8.9 | - |
| Usability | 7.3 | 9.1 |
| Availability | 8.6 | - |
| Support Rating | 9.1 | 8.2 |