TrustRadius: an HG Insights company

Agiloft Service Desk (discontinued) vs. Hesk

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Hesk

    Score10 out of 10
    N/AHesk is a free to install help desk from Klemen Stirn, a company headquartered in Slovakia.N/A
    Pricing
    Agiloft Service Desk (discontinued)Hesk
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Hesk
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Hesk
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Hesk
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Hesk
    -
    Ratings
    Organize and prioritize service tickets10.02 Ratings00 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Hesk
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Hesk
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Hesk
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Hesk
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Hesk
    Likelihood to Recommend
    10.0
    (12 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    -
    (0 ratings)