TrustRadius: an HG Insights company

Agiloft Service Desk (discontinued) vs. Insightly Service

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Insightly Service

    Score10 out of 10
    N/AService is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, designed to connect seamlessly with all the applications in use today to run a business. For the user, that means mission-critical customer data is available to teams, in real time, to empower them to have more relevant conversations that drive customer satisfaction and success.

    $29

    per month

    Pricing
    Agiloft Service Desk (discontinued)Insightly Service
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Insightly Service
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredOptional
    Additional Details——
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Insightly Service
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Insightly Service
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Insightly Service
    -
    Ratings
    Organize and prioritize service tickets10.02 Ratings00 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Insightly Service
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Insightly Service
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Insightly Service
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Insightly Service
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Insightly Service
    Likelihood to Recommend
    10.0
    (12 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    -
    (0 ratings)