Agiloft Service Desk (discontinued) vs. Issuetrak
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Issuetrak | Score7 out of 10 | N/A | Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation. | $270 per month 10 agents (Team plan minimum) |
| Agiloft Service Desk (discontinued) | Issuetrak | |||||||||||||||
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| Offerings |
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| Entry-level Setup Fee | Required | $2,000 one-time fee per installation | ||||||||||||||
| Additional Details | — | Issuetrak Product Experts can provide for a quote for Cloud+ plans. | ||||||||||||||
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| Agiloft Service Desk (discontinued) | Issuetrak | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Agiloft Service Desk (discontinued) | Issuetrak | |
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| Likelihood to Recommend | 10.0 | 7.0 |
| Likelihood to Renew | 8.9 | 4.0 |
| Usability | 7.3 | - |
| Availability | 8.6 | - |
| Support Rating | 9.1 | 10.0 |