Agiloft Service Desk (discontinued) vs. Kayako
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Kayako | Score6.8 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
| Agiloft Service Desk (discontinued) | Kayako | |||||||||||||||
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Agiloft Service Desk (discontinued) | Kayako | |||||||||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| Agiloft Service Desk (discontinued) | Kayako | |
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| Likelihood to Recommend | 10.0 | 1.0 |
| Likelihood to Renew | 8.9 | 7.8 |
| Usability | 7.3 | 10.0 |
| Availability | 8.6 | 7.5 |
| Support Rating | 9.1 | 2.1 |
| Implementation Rating | - | 9.0 |