TrustRadius: an HG Insights company

Agiloft Service Desk (discontinued) vs. Oracle Service

Save this comparison

Save this comparison

Agiloft Service Desk (discontinued)

16 Reviews and Ratings

Oracle Service

235 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    Agiloft Service Desk (discontinued)Oracle Service
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Oracle Service
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Oracle Service
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Oracle Service
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets10.02 Ratings7.073 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings7.057 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings7.553 Ratings
    ITSM collaboration and documentation00 Ratings6.750 Ratings
    Ticket creation and submission00 Ratings9.074 Ratings
    Ticket response00 Ratings8.074 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Oracle Service
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Oracle Service
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Oracle Service
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Oracle Service
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and Oracle Service
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base00 Ratings6.865 Ratings
    Internal knowledge base00 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and Oracle Service
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal00 Ratings7.569 Ratings
    IVR00 Ratings7.635 Ratings
    Social integration00 Ratings4.746 Ratings
    Email support00 Ratings7.874 Ratings
    Help Desk CRM integration00 Ratings8.654 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Oracle Service
    Likelihood to Recommend
    10.0
    (12 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    10.0
    (9 ratings)
    Usability
    7.3
    (2 ratings)
    10.0
    (5 ratings)
    Availability
    8.6
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.1
    (2 ratings)
    10.0
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (11 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)