Agiloft Service Desk (discontinued) vs. Parature (Discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Parature (Discontinued) | Score5 out of 10 | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. | N/A |
| Agiloft Service Desk (discontinued) | Parature (Discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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| Agiloft Service Desk (discontinued) | Parature (Discontinued) | |||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Agiloft Service Desk (discontinued) | Parature (Discontinued) | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 6.7 |
| Likelihood to Renew | 8.9 | 6.1 |
| Usability | 7.3 | 2.0 |
| Availability | 8.6 | 7.5 |
| Support Rating | 9.1 | 1.0 |