Agiloft Service Desk (discontinued) vs. ReplyDesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 ReplyDesk | N/A | N/A | ReplyDesk is an ecommerce helpdesk and multichannel order management solution designed for ecommerce sellers. It's an integrated multichannel inbox with a range of help desk tools that empower sellers to better manage their customer service through more efficient ticket management and communication. With a selection of automated help desk and AI tools, including automatic ticket assignment for multi-agent service teams, AI-generated ticket summaries and responses, SLA timers, and custom… | $0 for 1 agent, with 2 selling channels |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. | ||||||||||||||
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| Incident and problem management |
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| Agiloft Service Desk (discontinued) | ReplyDesk | |
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| Likelihood to Recommend | 10.0 | - |
| Likelihood to Renew | 8.9 | - |
| Usability | 7.3 | - |
| Availability | 8.6 | - |
| Support Rating | 9.1 | - |