TrustRadius: an HG Insights company

Agiloft Service Desk (discontinued) vs. Salesforce Service Cloud

Save this comparison

Save this comparison

Agiloft Service Desk (discontinued)

16 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    Agiloft Service Desk (discontinued)Salesforce Service Cloud
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Salesforce Service Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Salesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Salesforce Service Cloud
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets10.02 Ratings9.475 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings8.663 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings8.553 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Ticket creation and submission00 Ratings9.375 Ratings
    Ticket response00 Ratings9.174 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Salesforce Service Cloud
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Salesforce Service Cloud
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and Salesforce Service Cloud
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base00 Ratings8.463 Ratings
    Internal knowledge base00 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and Salesforce Service Cloud
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal00 Ratings7.954 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Email support00 Ratings9.276 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Salesforce Service Cloud
    Likelihood to Recommend
    10.0
    (12 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    6.2
    (8 ratings)
    Usability
    7.3
    (2 ratings)
    8.0
    (12 ratings)
    Availability
    8.6
    (2 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    9.1
    (2 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)