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Agiloft Service Desk (discontinued) vs. Spiceworks Cloud Help Desk

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Agiloft Service Desk (discontinued)

16 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Agiloft Service Desk (discontinued)Spiceworks Cloud Help Desk
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Spiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Spiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Spiceworks Cloud Help Desk
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets10.02 Ratings8.054 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings9.042 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings8.047 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Spiceworks Cloud Help Desk
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Spiceworks Cloud Help Desk
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and Spiceworks Cloud Help Desk
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and Spiceworks Cloud Help Desk
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Spiceworks Cloud Help Desk
    Likelihood to Recommend
    10.0
    (12 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    10.0
    (29 ratings)
    Usability
    7.3
    (2 ratings)
    9.0
    (9 ratings)
    Availability
    8.6
    (2 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.1
    (2 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)