Agiloft Service Desk (discontinued) vs. Tactful AI Helpdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
 Tactful AI Helpdesk | N/A | N/A | Tactful AI provides a configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions in one interface, to boost productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s AI-driven routing engine ensures prompt, personalised customer experiences,… | $29 per month |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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| Agiloft Service Desk (discontinued) | Tactful AI Helpdesk | |
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| Likelihood to Recommend | 10.0 | - |
| Likelihood to Renew | 8.9 | - |
| Usability | 7.3 | - |
| Availability | 8.6 | - |
| Support Rating | 9.1 | - |