TrustRadius: an HG Insights company

Agiloft Service Desk (discontinued) vs. Zendesk Suite

Save this comparison

Save this comparison

Agiloft Service Desk (discontinued)

16 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiloft Service Desk (discontinued)

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    		Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

    $65

    per month

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    Agiloft Service Desk (discontinued)Zendesk Suite
    Editions & Modules
    Free Trial
    $0
    per license/per month
    Professional
    Contact sales team
    Professional Extended
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Extended
    Contact sales team
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Agiloft Service Desk (discontinued)Zendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Features
    Agiloft Service Desk (discontinued)Zendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of Agiloft Service Desk (discontinued) and Zendesk Suite
    Feature
    Agiloft Service Desk (discontinued)
    9.4
    2 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets10.02 Ratings9.1153 Ratings
    Service restoration10.02 Ratings00 Ratings
    Self-service tools10.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings8.6106 Ratings
    ITSM reports and dashboards7.12 Ratings00 Ratings
    Expert directory00 Ratings8.3102 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Agiloft Service Desk (discontinued) and Zendesk Suite
    Feature
    Agiloft Service Desk (discontinued)
    9.0
    2 Ratings
    Zendesk Suite
    -
    Ratings
    Configuration mangement8.12 Ratings00 Ratings
    Policy and contract enforcement10.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of Agiloft Service Desk (discontinued) and Zendesk Suite
    Feature
    Agiloft Service Desk (discontinued)
    10.0
    2 Ratings
    Zendesk Suite
    -
    Ratings
    Change requests repository10.02 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agiloft Service Desk (discontinued) and Zendesk Suite
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agiloft Service Desk (discontinued) and Zendesk Suite
    Feature
    Agiloft Service Desk (discontinued)
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.597 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    Agiloft Service Desk (discontinued)Zendesk Suite
    Likelihood to Recommend
    10.0
    (12 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    10.0
    (43 ratings)
    Usability
    7.3
    (2 ratings)
    8.9
    (65 ratings)
    Availability
    8.6
    (2 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    9.1
    (2 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)