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Aircall vs. Broadvoice | GoContact

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Aircall

131 Reviews and Ratings

Broadvoice | GoContact

543 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    		N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Broadvoice | GoContact

    Score9.1 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    Pricing
    AircallBroadvoice | GoContact
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    Offerings
    Pricing Offerings
    AircallBroadvoice | GoContact
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional Details—Pricing Based on 3 Year Terms
    More Pricing Information
    Features
    AircallBroadvoice | GoContact
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    7.4
    27 Ratings
    Broadvoice | GoContact
    8.5
    137 Ratings
    Hosted PBX8.01 Ratings8.685 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings8.462 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings8.5117 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    7.1
    30 Ratings
    Broadvoice | GoContact
    8.5
    166 Ratings
    Answering rules8.929 Ratings8.7144 Ratings
    Call recording9.027 Ratings8.9109 Ratings
    Call park4.01 Ratings8.7136 Ratings
    Call screening7.823 Ratings8.7117 Ratings
    Message alerts6.025 Ratings8.5132 Ratings
    Business SMS/External Messaging00 Ratings8.065 Ratings
    Online Fax00 Ratings8.078 Ratings
    Voicemail Transcription00 Ratings8.794 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    5.7
    19 Ratings
    Broadvoice | GoContact
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    7.9
    28 Ratings
    Broadvoice | GoContact
    8.5
    117 Ratings
    Mobile app for iOS7.922 Ratings8.5106 Ratings
    Mobile app for Android7.918 Ratings8.665 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    -
    Ratings
    Broadvoice | GoContact
    8.7
    125 Ratings
    High quality audio00 Ratings8.7124 Ratings
    High quality video00 Ratings8.739 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    -
    Ratings
    Broadvoice | GoContact
    8.7
    28 Ratings
    Desktop sharing00 Ratings8.728 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    -
    Ratings
    Broadvoice | GoContact
    8.9
    29 Ratings
    Calendar integration00 Ratings8.924 Ratings
    Meeting initiation00 Ratings8.926 Ratings
    Record meetings / events00 Ratings8.921 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    -
    Ratings
    Broadvoice | GoContact
    8.7
    23 Ratings
    Live chat00 Ratings8.723 Ratings
    Online Events Security
    Comparison of Online Events Security features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    -
    Ratings
    Broadvoice | GoContact
    8.7
    46 Ratings
    User authentication00 Ratings8.740 Ratings
    Participant roles & permissions00 Ratings8.745 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Aircall and Broadvoice | GoContact
    Feature
    Aircall
    -
    Ratings
    Broadvoice | GoContact
    8.7
    63 Ratings
    Centralized communications management00 Ratings8.754 Ratings
    Team messaging00 Ratings8.836 Ratings
    Team document sharing00 Ratings8.923 Ratings
    Call and meeting analytics00 Ratings8.437 Ratings
    User Ratings
    AircallBroadvoice | GoContact
    Likelihood to Recommend
    8.6
    (31 ratings)
    9.1
    (313 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    7.0
    (21 ratings)
    Usability
    9.0
    (1 ratings)
    8.4
    (70 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (2 ratings)
    Performance
    -
    (0 ratings)
    7.6
    (2 ratings)
    Support Rating
    9.8
    (2 ratings)
    8.6
    (19 ratings)
    In-Person Training
    -
    (0 ratings)
    7.4
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.1
    (9 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    5.5
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)