TrustRadius: an HG Insights company

Aircall vs. CloudTalk

Save this comparison

Save this comparison

Aircall

131 Reviews and Ratings

CloudTalk

66 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    		N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    CloudTalk

    Score7.2 out of 10
    		N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Pricing
    AircallCloudTalk
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Offerings
    Pricing Offerings
    AircallCloudTalk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    AircallCloudTalk
    Considered Both Products
    Aircall
    No answer on this topic
    CloudTalk.io
    Marc Louis-Boyard
    International growth marketing specialist / Lead generation & International PR in Marketing at Niryo (Machinery, 11-50 employees)
    Chose CloudTalk
    We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales …
    Incentivized
    Trevor Nicholson
    CFO (Chief Financial Officer) in Finance and Accounting at PlanetWatchers (UK) Limited (Computer Software, 11-50 employees)
    Chose CloudTalk
    CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. Aircall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple …
    Incentivized
    Verified User
    Chose CloudTalk
    Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
    Incentivized
    Verified User
    Chose CloudTalk
    There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk.
    Incentivized
    Matej Kukucka
    Founder at Marketing Player (E-Learning, 1-10 employees)
    Chose CloudTalk
    Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution!
    Incentivized
    Samantha Semuhin
    Senior Support Manager in Customer Service at Taskworld (Computer Software, 51-200 employees)
    Chose CloudTalk
    The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens.
    Incentivized
    Frederico Rocha
    CEO (Chief Executive Officer) in Corporate at Horizoncaravel Unipessoal, Lda (Real Estate, 1-10 employees)
    Chose CloudTalk
    Availability of a Portuguese phone number and voice call quality.
    Incentivized
    Verified User
    Chose CloudTalk
    CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AircallCloudTalk
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and CloudTalk
    Feature
    Aircall
    7.4
    27 Ratings
    CloudTalk
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and CloudTalk
    Feature
    Aircall
    7.1
    30 Ratings
    CloudTalk
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and CloudTalk
    Feature
    Aircall
    5.7
    19 Ratings
    CloudTalk
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and CloudTalk
    Feature
    Aircall
    7.9
    28 Ratings
    CloudTalk
    -
    Ratings
    Mobile app for iOS7.922 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Aircall and CloudTalk
    Feature
    Aircall
    -
    Ratings
    CloudTalk
    9.8
    45 Ratings
    Agent dashboard00 Ratings10.045 Ratings
    Validate callers00 Ratings9.840 Ratings
    Outbound response00 Ratings10.041 Ratings
    Call forwarding00 Ratings9.940 Ratings
    Click-to-call (CTC)00 Ratings9.839 Ratings
    Warm transfer00 Ratings9.631 Ratings
    Predictive dialing00 Ratings10.025 Ratings
    Interactive voice response00 Ratings9.929 Ratings
    REST APIs00 Ratings9.630 Ratings
    Call scripts00 Ratings9.125 Ratings
    Call tracking00 Ratings9.436 Ratings
    Multichannel integration00 Ratings9.930 Ratings
    CRM software integration00 Ratings9.936 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aircall and CloudTalk
    Feature
    Aircall
    -
    Ratings
    CloudTalk
    9.9
    42 Ratings
    Inbound call routing00 Ratings10.036 Ratings
    Omnichannel inbound routing00 Ratings9.929 Ratings
    Recording00 Ratings9.938 Ratings
    Quality management00 Ratings9.934 Ratings
    Call analytics00 Ratings10.040 Ratings
    Historical reporting00 Ratings9.937 Ratings
    Live reporting00 Ratings9.935 Ratings
    Customer surveys00 Ratings9.927 Ratings
    Customer interaction analytics00 Ratings9.926 Ratings
    User Ratings
    AircallCloudTalk
    Likelihood to Recommend
    8.6
    (31 ratings)
    10.0
    (45 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    7.7
    (5 ratings)
    Support Rating
    9.8
    (2 ratings)
    3.6
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)