Aircall vs. Five9
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Aircall | Score7.3 out of 10 | N/A | Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes. | $30 per user/per month |
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
| Aircall | Five9 | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Aircall | Five9 | |
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| Likelihood to Recommend | 8.6 | 6.5 |
| Likelihood to Renew | 7.8 | 10.0 |
| Usability | 9.0 | 9.0 |
| Availability | - | 9.0 |
| Performance | - | 8.0 |
| Support Rating | 9.8 | 9.0 |
| Online Training | - | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 9.0 |
| Contract Terms and Pricing Model | - | 8.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 9.0 |
| Professional Services | - | 9.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |