Five9

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9	Score8.4 out of 10	N/A	Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.	$119 per month

Pricing

Five9

Core: $119
per month
Digital: $119
per month
Premium: Contact sales team
Contact sales team
Optimum: Contact sales team
Contact sales team
Ultimate: Contact sales team
Contact sales team

Pricing Offerings
Five9
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

Community Pulse
Key User Insights
	Five9
Considered Both Products	Five9 Revanth Thokachichu Software Engineer in Information Technology at Teladoc (Hospital & Health Care, 1001-5000 employees) Chose Five9 As we have Salesforce for our agent's member support platform, Five9 has a very good integration with Salesforce compared to Talkdesk. With the iVR customization for our order placement and scripting for agents, we preferred Five9 over Talkdesk. Also, for our enrollments, … Incentivized Helpful? Susan Thurber Director of Contact Center Operations in Customer Service at The Rothenberg Law Firm (Law Practice, 51-200 employees) Chose Five9 Five9 has a much better integration with Salesforce and allows contact center agents to be separate from back office staff that do not use the Five9 phone. Five9 allows us to route digital activity such as emails and texts just like we route calls. Five9 also had a … Incentivized Helpful? Verified User Chose Five9 With Avaya Call Center Elite - Muti Channel is was competitor to Five9 which tried to push their on-prem omni channel approach. The reason it coudl not compete against Five9 was because it was not cloud based, was not flexible and added addional channels as an add on the CC … Incentivized Helpful? Verified User Chose Five9 Five9 has a great learning curve, whether you're an admin, agent, or supervisor. Each role can be easily learned and mastered. Cost was a major factor back when Five9 was the only stable and reliable contact center solution. But now they tend to be overpriced compared to Genesys … Incentivized Helpful? Verified User Chose Five9 Five9 has way better features than RingCentral - Five9 has way better features including the Call script, software integration, and ability to manage outbound campaigns while RingCentral doesn't allow these features Incentivized Helpful? Verified User Chose Five9 Five9 allows to call automatically to the leads in Hubspot, this wasn’t possible with JustCall. Incentivized Helpful? Verified User Chose Five9 Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost. Incentivized Helpful? Verified User Chose Five9 I currently use Gong.io at my current company, I really like the dashboard of Gong. Incentivized Helpful? Alexis Blanco Bilingual Interpreter in Customer Service at LanguageLineSolutions (Translation & Localization, 51-200 employees) Chose Five9 Five9 has delivered nothing but excellence ever since we started with the program Incentivized Helpful? Verified User Chose Five9 We started evaluating Zendesk Talk when Five9 lost integration with Zendesk, as we use Zendesk as our primary CS database and issue tracker. However, Five9 offers better ROI than Zendesk Talk given we require unlimited minutes for our requirements, thus we continue with our … Incentivized Helpful? Verified User Chose Five9 While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came … Incentivized Helpful? Verified User Chose Five9 We recommend Five9, with 2 major reasons: Its flexibility on contract terms and base contacts are less restrictive. Incentivized Helpful? Shanna Baty Paralegal/Supervisor in Legal at Summit Conversions (Legal Services, 11-50 employees) Chose Five9 I have not used another dialer system other than Five9. Before Five9, we dialed our clients with lists and standard phone systems. Incentivized Helpful? Verified User Chose Five9 We felt that Five9 was superior to Genesys PureCloud because of Five9's ability to better manage outbound dialing campaigns. Genesys PureCloud required automation rules to reset/refresh the list position which meant that it was impossible to keep up with our aggressive dialing … Incentivized Helpful? Horacio Carcamo Product Development Asst. in Marketing at Myron Manufacturing (Marketing and Advertising, 201-500 employees) Chose Five9 Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use … Incentivized Helpful? Sally Emch President in Customer Service at Crestwood Management (Telecommunications, 51-200 employees) Chose Five9 We started with InContact and were very disappointed that you could not make changes without incurring costs for each program or project. Five9 allows us to adjust to any new clients needs without incurring costs. Incentivized Helpful? Verified User Chose Five9 I've used RingCentral, LiveOps, and Sendbloom Contact in my sales career so far. Five9 is more sophisticated and offers more customizable features than all the above products. Only RingCentral and Five9 have texting ability, but neither solution is perfect at threading … Incentivized Helpful? Valery Mezentsau IT Department Manager in Information Technology at Acceptance Solutions Group (Financial Services, 51-200 employees) Chose Five9 Used solutions from Cisco, VICI, SkySwitch in the past. Comparing cost, resources, and deployment time, Five9 wins for sure. Incentivized Helpful? Verified User Chose Five9 I would use Five9 verses another application because it is user friendly. You can add users and manage them as your business grows, and have your stats easily accessible. The ability to use it remotely is a huge factor as well. Incentivized Helpful? Verified User Chose Five9 Five9 blows Serenova out of the water. Serenova is an immature platform compared to Five9. Five9 provides many features that Serenova does not and is a much more stable platform, which is absolutely critical in our 24/7/365 environment. Incentivized Helpful? Verified User Chose Five9 Better than the old ShoreTel Director we had prior to deploying Five9. But could be better! Incentivized Helpful? Matt Zemon President & CEO in Corporate at Bernard (Outsourcing/Offshoring, 501-1000 employees) Chose Five9 We felt Five9 was the stronger and more cost effective solution for us. Incentivized Helpful? Corbin McCabe Account Services Manager in Corporate at Smart Rhino Labs (Marketing and Advertising, 51-200 employees) Chose Five9 When we chose Five9, it was largely due to the research of features and functionality, plus hearing good things about it from other contact centers in our area. One huge edge that Five9 has compared with other dialers...is that you don't pay per minute of talk time (unless it's … Incentivized Helpful? Verified User Chose Five9 We looked at the differences and though it looked like a great piece of software, it was very expensive, and had a lot of features that we didn't need at the time. We may look back at them in the future, but right now Five9 suits our needs and we save a little money in the … Incentivized Helpful? Sean Conyette Director of Sales and Customer Support in Sales at IncStores.com (Retail, 11-50 employees) Chose Five9 I looked at 10 solutions and for the price along with the functionality, ease of use, ease of integration and new features such as agent desktop. I believe this solution provided the biggest bang for your buck. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Five9

Comparison of Contact Center Software features of Five9
Feature	Five9 8.0 14 Ratings
Agent dashboard	7.514 Ratings
Validate callers	6.213 Ratings
Outbound response	7.112 Ratings
Call forwarding	8.110 Ratings
Click-to-call (CTC)	9.910 Ratings
Warm transfer	8.012 Ratings
Predictive dialing	10.011 Ratings
Interactive voice response	10.010 Ratings
REST APIs	8.09 Ratings
Call scripts	5.111 Ratings
Call tracking	8.514 Ratings
Multichannel integration	6.513 Ratings
CRM software integration	8.513 Ratings

Comparison of Workforce Optimization (WFO) features of Five9
Feature	Five9 8.6 23 Ratings
Inbound call routing	8.512 Ratings
Omnichannel inbound routing	6.610 Ratings
Recording	9.013 Ratings
Quality management	8.023 Ratings
Call analytics	10.013 Ratings
Historical reporting	8.514 Ratings
Live reporting	8.012 Ratings
Customer interaction analytics	10.011 Ratings

User Ratings
	Five9
Likelihood to Recommend	6.5 (38 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	9.0 (1 ratings)
Availability	9.0 (1 ratings)
Performance	8.0 (1 ratings)
Support Rating	9.0 (9 ratings)
Online Training	10.0 (1 ratings)
Implementation Rating	10.0 (1 ratings)
Configurability	9.0 (1 ratings)
Contract Terms and Pricing Model	8.0 (1 ratings)
Ease of integration	9.0 (1 ratings)
Product Scalability	9.0 (1 ratings)
Professional Services	9.0 (1 ratings)
Vendor post-sale	8.0 (1 ratings)
Vendor pre-sale	8.0 (1 ratings)

Five9

Five9

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