TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Grasshopper

    Score7.4 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Pricing
    AircallGrasshopper
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    Offerings
    Pricing Offerings
    AircallGrasshopper
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—20% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    AircallGrasshopper
    Considered Both Products
    Aircall
    Chose Aircall
    Aircall is loads better than Grasshopper due to its ease of use and overall platform. Grasshopper is fine, but the price is about the same and Aircall is smoother (and prettier). The only disadvantage if moving from RingCentral to Aircall is the texting feature. Aircall does …
    Incentivized
    Chose Aircall
    We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
    Incentivized
    GoTo (formerly LogMeIn)
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AircallGrasshopper
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Grasshopper
    Feature
    Aircall
    7.4
    27 Ratings
    Grasshopper
    9.7
    46 Ratings
    Hosted PBX8.01 Ratings9.423 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings10.024 Ratings
    User templates5.01 Ratings10.019 Ratings
    Call reports7.524 Ratings9.433 Ratings
    Directory of employee names8.023 Ratings9.434 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Grasshopper
    Feature
    Aircall
    7.1
    30 Ratings
    Grasshopper
    9.6
    51 Ratings
    Answering rules8.929 Ratings9.247 Ratings
    Call recording9.027 Ratings9.622 Ratings
    Call park4.01 Ratings9.812 Ratings
    Call screening7.823 Ratings10.036 Ratings
    Message alerts6.025 Ratings9.243 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Grasshopper
    Feature
    Aircall
    5.7
    19 Ratings
    Grasshopper
    7.9
    12 Ratings
    Audio conferencing5.719 Ratings7.77 Ratings
    Video conferencing00 Ratings7.93 Ratings
    Video screen sharing00 Ratings8.23 Ratings
    Instant messaging00 Ratings8.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Grasshopper
    Feature
    Aircall
    7.9
    28 Ratings
    Grasshopper
    8.9
    48 Ratings
    Mobile app for iOS7.922 Ratings8.935 Ratings
    Mobile app for Android7.818 Ratings8.929 Ratings
    User Ratings
    AircallGrasshopper
    Likelihood to Recommend
    8.6
    (31 ratings)
    7.8
    (56 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    6.0
    (1 ratings)
    Support Rating
    9.8
    (2 ratings)
    9.0
    (42 ratings)