#1 most frequent
United States of America
92.9%26 installations of 28
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Categories & Use Cases
Videos
Top Performing Features
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.5
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Areas for Improvement
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.9
Video conferencing
Built-in video conferencing capabilities
Category average: 8.1
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
Who Buys & Uses Grasshopper
#2 most frequent
Australia
3.6%1 installation of 28
#3 most frequent
Canada
3.6%1 installation of 28
A basic but effective solution for in/outbound texting and calls
Pros
- Simple interface
- Import contacts
- Inbound and outbound messaging
Cons
- Sync and updating of messages
- Sync between devices
Return on Investment
- Hard to establish hard numbers for this but given the price point it was very useful and cost effective
- Easier to communicate with clients
- Better separation of work and personal matters
Other Software Used
Clio, DocuSign, Microsoft 365 (formerly Office 365)
The easiest and most user friendly virtual phone system
Pros
- Mobile app and desktop app
- Converts your voicemails to text to read on a phone or desktop
- Great custom auto-attendant feature
Cons
- I'd love to see a 14-, 21-, or even 30-day trial
Return on Investment
- Not missing calls
- Head space when calls come for sales, billing, or support
Alternatives Considered
RingCentral
Like Having A Receptionist
Pros
- Answers my business phone for me.
- Provides the opportunity to have a welcome greeting, extensions.
- Takes voicemail messages for me.
Cons
- It would be nice to be able to see who is calling. Right now the call shows up as my Grasshopper number.
- Better set up of number of rings before going to voicemail. Seems I struggle with setting up the phone to ring on my cell long enough to determine if I should answer it.
Return on Investment
- Presenting my business in a more professional light has been valuable for my business overall.
Alternatives Considered
RingCentral
Other Software Used
Canva, Camtasia, Snagit
Excellent PBX System for Cellular Users
Pros
- Ease of management of utility
- Ease of implementation
- Appearance of professionalism to first-time callers
Cons
- Tax exemption could be made easier
Return on Investment
- Ease of communicating with customers
- Ease for customers to get information before planning a trip without having to have a call to a staff member.
- Ease of routing calls to the correct person.
Other Software Used
DonorPerfect, QuickBooks Desktop Premier, Adobe InDesign
Great product, great price, great value
Pros
- I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
- I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
- The cost is very reasonable for the value added to our company.
Cons
- I do not care for the distinction between department extensions (with 1-digit extensions) and employee extensions (3 digit extensions). We have 8 who use extensions, but there is not functionality to make each of them a 1 digit extension.
- I would love to see a revolving extension. For example, we have "for the next available agent, please press 0". The system proceeds to call each of the assigned numbers in order. I would love for the order to automatically rotate that way the same person is not called first every time.
- The app could be more use-friendly.
Return on Investment
- It has minimized our total expenses.
- It has given us MORE functionality than a traditional phone line.
- It makes registering a 1-800 number very easy.
Other Software Used
Dropbox Business, Google Drive, FileMaker Pro
