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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    OpenPhone

    Score9.3 out of 10
    N/AOpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

    $15

    per month per user

    Pricing
    AircallOpenPhone
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    Starter
    $15
    per month per user
    Business
    $23
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    AircallOpenPhone
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discounts available for annual pricing.
    More Pricing Information
    Community Pulse
    AircallOpenPhone
    Considered Both Products
    Aircall
    No answer on this topic
    OpenPhone
    Chose OpenPhone
    The OpenPhone UI was exactly what we were looking for. Seemed to be the most intuitive and at a great price for the features that we were looking for. We have a unique model, so there weren't too many services that provided the exact features that we needed. OpenPhone seemed to …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AircallOpenPhone
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and OpenPhone
    Feature
    Aircall
    7.4
    27 Ratings
    OpenPhone
    5.8
    5 Ratings
    Hosted PBX8.01 Ratings4.64 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings4.65 Ratings
    User templates5.01 Ratings8.14 Ratings
    Call reports7.524 Ratings4.64 Ratings
    Directory of employee names8.023 Ratings7.24 Ratings
    Call Management
    Comparison of Call Management features of Aircall and OpenPhone
    Feature
    Aircall
    7.1
    30 Ratings
    OpenPhone
    7.6
    9 Ratings
    Answering rules8.929 Ratings7.26 Ratings
    Call recording9.027 Ratings7.28 Ratings
    Call park4.01 Ratings7.25 Ratings
    Call screening7.823 Ratings7.27 Ratings
    Message alerts6.025 Ratings9.07 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and OpenPhone
    Feature
    Aircall
    5.7
    19 Ratings
    OpenPhone
    5.8
    10 Ratings
    Audio conferencing5.719 Ratings4.65 Ratings
    Video conferencing00 Ratings4.62 Ratings
    Video screen sharing00 Ratings5.01 Ratings
    Instant messaging00 Ratings9.010 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and OpenPhone
    Feature
    Aircall
    7.9
    28 Ratings
    OpenPhone
    5.9
    10 Ratings
    Mobile app for iOS7.922 Ratings4.610 Ratings
    Mobile app for Android7.818 Ratings7.25 Ratings
    User Ratings
    AircallOpenPhone
    Likelihood to Recommend
    8.6
    (31 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    7.2
    (2 ratings)
    Availability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (1 ratings)
    Support Rating
    9.8
    (2 ratings)
    1.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    1.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    1.0
    (1 ratings)