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Aircall vs. Webex Contact Center

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Aircall

131 Reviews and Ratings

Webex Contact Center

122 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    		N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Webex Contact Center

    Score9 out of 10
    		N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    AircallWebex Contact Center
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    AircallWebex Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AircallWebex Contact Center
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Webex Contact Center
    Feature
    Aircall
    7.4
    27 Ratings
    Webex Contact Center
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Webex Contact Center
    Feature
    Aircall
    7.1
    30 Ratings
    Webex Contact Center
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Webex Contact Center
    Feature
    Aircall
    5.7
    19 Ratings
    Webex Contact Center
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Webex Contact Center
    Feature
    Aircall
    7.9
    28 Ratings
    Webex Contact Center
    -
    Ratings
    Mobile app for iOS7.922 Ratings00 Ratings
    Mobile app for Android7.918 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Aircall and Webex Contact Center
    Feature
    Aircall
    -
    Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard00 Ratings9.233 Ratings
    Validate callers00 Ratings9.132 Ratings
    Outbound response00 Ratings5.727 Ratings
    Call forwarding00 Ratings8.732 Ratings
    Click-to-call (CTC)00 Ratings8.429 Ratings
    Warm transfer00 Ratings8.833 Ratings
    Predictive dialing00 Ratings5.421 Ratings
    Interactive voice response00 Ratings8.127 Ratings
    REST APIs00 Ratings7.829 Ratings
    Call scripts00 Ratings8.528 Ratings
    Call tracking00 Ratings8.431 Ratings
    Multichannel integration00 Ratings7.030 Ratings
    CRM software integration00 Ratings7.130 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aircall and Webex Contact Center
    Feature
    Aircall
    -
    Ratings
    Webex Contact Center
    7.8
    31 Ratings
    Inbound call routing00 Ratings7.729 Ratings
    Omnichannel inbound routing00 Ratings7.927 Ratings
    Recording00 Ratings9.029 Ratings
    Quality management00 Ratings8.826 Ratings
    Call analytics00 Ratings7.427 Ratings
    Historical reporting00 Ratings8.929 Ratings
    Live reporting00 Ratings7.629 Ratings
    Customer surveys00 Ratings6.827 Ratings
    Customer interaction analytics00 Ratings6.124 Ratings
    User Ratings
    AircallWebex Contact Center
    Likelihood to Recommend
    8.6
    (31 ratings)
    8.7
    (36 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.5
    (12 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)