| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Aircall | Score7.3 out of 10 | N/A | Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes. | $30 per user/per month |
 Zendesk Talk | Score8.6 out of 10 | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| Aircall | Zendesk Talk | |
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| Considered Both Products | | Chose Zendesk Talk It's natively built into the user experience, the others rely on outside apps to integrate into their platform. You can set up a Zendesk Talk account within minutes and have a phone number ready for customers to contact you. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Aircall | Zendesk Talk | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 9.9 |
| Likelihood to Renew | 7.7 | - |
| Usability | 9.0 | 10.0 |
| Support Rating | 9.8 | 5.0 |
