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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Akita

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data. According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group…

    $100

    per user

    ChurnZero

    Score9.6 out of 10
    N/AChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…N/A
    Pricing
    AkitaChurnZero
    Editions & Modules
    Professional
    $100.00
    per user
    No answers on this topic
    Offerings
    Pricing Offerings
    AkitaChurnZero
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details2 user minimum.—
    More Pricing Information
    Community Pulse
    AkitaChurnZero
    Considered Both Products
    Akita
    No answer on this topic
    ChurnZero
    Chose ChurnZero
    What made us chose ChurnZero was a mix of the below:
    - Personal interaction with their sales team, with a lot of dedication and interest from both sides.
    - Customization, enough to allow us to tailor everything based on our needs, but not too much either, so that we feel …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AkitaChurnZero
    Security
    Comparison of Security features of Akita and ChurnZero
    Feature
    Akita
    -
    Ratings
    ChurnZero
    9.8
    191 Ratings
    Role-based user permissions00 Ratings9.8191 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Akita and ChurnZero
    Feature
    Akita
    -
    Ratings
    ChurnZero
    9.7
    203 Ratings
    API00 Ratings9.6165 Ratings
    Integration with Salesforce.com00 Ratings9.8169 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Akita and ChurnZero
    Feature
    Akita
    -
    Ratings
    ChurnZero
    9.8
    219 Ratings
    Product usage00 Ratings9.6216 Ratings
    Help desk / support tickets00 Ratings9.9175 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Akita and ChurnZero
    Feature
    Akita
    -
    Ratings
    ChurnZero
    9.2
    224 Ratings
    NPS surveys00 Ratings9.9196 Ratings
    Sponsor tracking00 Ratings6.177 Ratings
    Customer profiles00 Ratings9.5209 Ratings
    Automated workflow00 Ratings9.7216 Ratings
    Internal collaboration00 Ratings9.8183 Ratings
    Customer health scoring00 Ratings9.7221 Ratings
    Customer segmentation00 Ratings9.7215 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Akita and ChurnZero
    Feature
    Akita
    -
    Ratings
    ChurnZero
    9.5
    224 Ratings
    Customer health trends00 Ratings9.7213 Ratings
    Engagement analytics00 Ratings9.6208 Ratings
    Revenue forecasting00 Ratings9.370 Ratings
    Dashboards00 Ratings9.4218 Ratings
    User Ratings
    AkitaChurnZero
    Likelihood to Recommend
    -
    (0 ratings)
    9.9
    (227 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (5 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (131 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    6.5
    (122 ratings)
    In-Person Training
    -
    (0 ratings)
    6.4
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.3
    (3 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)