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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChurnZero

    Score9.6 out of 10
    N/AChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays,…N/A
    Pricing
    ChurnZero
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    ChurnZero
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    ChurnZero
    Considered Both Products
    ChurnZero
    Chose ChurnZero
    ChurnZero has better brand visibility and recognition among its competitors and that was one primary reason we selected ChurnZero. In addition, our leadership's affinity towards the platform (based on their past experiences) ensured we go with ChurnZero. While we were testing …
    Incentivized
    Chose ChurnZero
    ChurnZero seemed a little more geared towards our customer base and goals. Their onboarding was thorough and included (Gainsight's was not). Cost/Budget also came into the picture as well!
    Incentivized
    Chose ChurnZero
    Ive only ever used ChurnZero
    Incentivized
    Chose ChurnZero
    ChurnZero was the perfect mix of tools and features at the right price. It has scaled as we've scaled and the new features they roll out are always industry firsts.
    Incentivized
    Chose ChurnZero
    Gainsight is a great software, and a good alternative to ChurnZero. However for us, ChurnZero had made a number of key changes to their product suite that helped us decide for it over Gainsight. For instance the integrated AI text generator, the new round robin, enhanced note …
    Incentivized
    Chose ChurnZero
    More robust capabilities in integrations, churn scoring, and reporting dashboards.
    Incentivized
    Chose ChurnZero
    I like ChurnZero better -- I think Wrike is more aligned towards project management, but ChurnZero has great journeys
    Incentivized
    Chose ChurnZero
    During our assessment it was obvious that Churnzero offered more features that aligned with our business goals.
    Incentivized
    Chose ChurnZero
    They are used for different things. They compliment one another
    Incentivized
    Chose ChurnZero
    We've used several products such as HubSpot, Asana, and Chameleon. ChurnZero gave us all of the features we were looking for including product usage, health scores, automations, journeys, in app walk-throughs and in app announcements. We were able to replace several platforms …
    Incentivized
    Chose ChurnZero
    HubSport is quickly turning into a secondary platform for us. HubSpot functions much more as a task-oriented, call-as-much-as-possible, Sales system. Churn Zero far outpaces HS with its AI to summarize the account, and its ability to bring in outside data from Pendo, ZenDesk, …
    Incentivized
    Chose ChurnZero
    For Customer Success activities, ChurnZero is superior.
    Incentivized
    Chose ChurnZero
    We actually use both. We do not focus our usage of ChurnZero on the in-app functionality (that is something we do with Pendo) but we do find clearer usage data for a lot of elements with ChurnZero.
    Incentivized
    Chose ChurnZero
    I prefer that ChurnZero has the health scores and is easier to use.
    Incentivized
    Chose ChurnZero
    Strikedeck was way to difficult to use and required way to many steps to do one thing. ChurnZero is a game changer with that. When logging a activity, it is literally the same page for everything, no jumping back and forth or having to start a different tab.
    Incentivized
    Chose ChurnZero
    None
    Incentivized
    Chose ChurnZero
    I have used no others
    Incentivized
    Chose ChurnZero
    Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured

    GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, …
    Incentivized
    Chose ChurnZero
    ChurnZero's segmenting and health score abilities were unmatched, as it allows for customization for almost every feature.
    Incentivized
    Chose ChurnZero
    Above my pay grade
    Incentivized
    Chose ChurnZero
    While Gainsight CS and PX are owned by the same parent company, they couldn't be more different on a fundamental level. PX is a nuts and bolts usage data platform which reports on many of the same datapoints as ChurnZero, but beyond that, PX has very little in terms of team …
    Incentivized
    Chose ChurnZero
    We selected ChurnZero based on price and having the functionality we needed for right now. Gainsight had more features, but at a much higher cost and these features weren't necessarily items we needed to get ourselves up and running now.
    Incentivized
    Chose ChurnZero
    I haven't used any other products like ChurnZero
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    ChurnZero
    Security
    Comparison of Security features of ChurnZero
    Feature
    ChurnZero
    9.8
    191 Ratings
    Role-based user permissions9.8191 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ChurnZero
    Feature
    ChurnZero
    9.7
    203 Ratings
    API9.6165 Ratings
    Integration with Salesforce.com9.8169 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of ChurnZero
    Feature
    ChurnZero
    9.8
    219 Ratings
    Product usage9.6216 Ratings
    Help desk / support tickets9.9175 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of ChurnZero
    Feature
    ChurnZero
    9.2
    224 Ratings
    NPS surveys9.9196 Ratings
    Sponsor tracking6.177 Ratings
    Customer profiles9.5209 Ratings
    Automated workflow9.7216 Ratings
    Internal collaboration9.8183 Ratings
    Customer health scoring9.7221 Ratings
    Customer segmentation9.7215 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of ChurnZero
    Feature
    ChurnZero
    9.5
    224 Ratings
    Customer health trends9.7213 Ratings
    Engagement analytics9.6208 Ratings
    Revenue forecasting9.370 Ratings
    Dashboards9.4218 Ratings
    User Ratings
    ChurnZero
    Likelihood to Recommend
    9.9
    (227 ratings)
    Likelihood to Renew
    8.2
    (5 ratings)
    Usability
    7.3
    (131 ratings)
    Availability
    9.1
    (1 ratings)
    Performance
    6.4
    (1 ratings)
    Support Rating
    6.5
    (122 ratings)
    In-Person Training
    6.4
    (1 ratings)
    Online Training
    7.3
    (2 ratings)
    Implementation Rating
    8.3
    (3 ratings)
    Configurability
    6.4
    (1 ratings)
    Ease of integration
    7.3
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    Vendor post-sale
    9.1
    (1 ratings)