Akita vs. Freshsuccess
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Akita | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data. According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group… | $100 per user |
 Freshsuccess | Score7.3 out of 10 | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | 2 user minimum. | — | ||||||||||||||
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| Likelihood to Recommend | - | 6.3 |