OmniTouch Contact Center Standard Edition vs. Broadvoice | GoContact
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OmniTouch | Score5 out of 10 | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A |
 Broadvoice | GoContact | Score9.2 out of 10 | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 per month per seat |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Pricing Based on 3 Year Terms | ||||||||||||||
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| Performance & Compatibility of Online Events Software |
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| Screen Sharing |
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| Online Meetings / Events |
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| Online Events Collaboration |
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| Cloud PBX |
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| Call Management |
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| Mobile apps |
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| Unified Communications Platform and Collaboration |
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| OmniTouch | Broadvoice | GoContact | |
|---|---|---|
| Likelihood to Recommend | - | 9.1 |
| Likelihood to Renew | - | 7.0 |
| Usability | - | 8.4 |
| Availability | - | 8.8 |
| Performance | - | 7.6 |
| Support Rating | - | 8.6 |
| In-Person Training | - | 7.4 |
| Online Training | - | 8.2 |
| Implementation Rating | - | 7.1 |
| Configurability | - | 7.0 |
| Contract Terms and Pricing Model | - | 9.1 |
| Product Scalability | - | 5.5 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |