Alcatel-Lucent Rainbow vs. Bandwidth

The main "power" of Rainbow is the hybrid model, to mix traditional telephony and the new way of communicating
Rainbow is used in our company by "mobile" people who need to communicate easily with fixed telephones. For an emergency in a subway station, communications are very important and Rainbow provides everything we need for such communications.

Bandwidth is great for wholesale origination and termination. With a decent commitment, you can get great rates, and their support is excellent. Recommended as a primary source of service for voice traffic.

Incentivized

• Hybrid communications
• Easy to use
• In permanent evolution
• Not expensive

• Bandwidth has great customer service. They are all friendly and super helpful.
• They are innovative and constantly updating their APIs, UIs, and products they offer.
• Their UI and API are user friendly and intuitive.

Incentivized

• Improve the "bubbles"
• Add more "traditional" phone features
• Improve the conference experiences

• While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with.
• I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working.

Incentivized

Teams have better collaboration features than Rainbow, but for companies like the one I worked for, hybrid communication is essential and Teams can't provide all the phone features we need to work.
Rainbow does a good job for the people who work for our company

Bandwidth wins hands down. We were lucky to get someone from CenturyLink to return our calls, their trouble reporting dashboard was horrible and they, as a company, were generally unresponsive when we escalated issues. They would close tickets when the issue was still very obviously occurring. Bandwidth doesn't close a ticket until the end user says it is fixed -- which is refreshing in the telecom industry.

Incentivized

• Gain of time
• Gain of money

• Great product, at a reasonable price.
• Their quick support allows us to get customer issues fixed, and fast.
• Their portal allows for adding additional sites/trunks without talking to anyone.

Incentivized