Alemba Service Manager vs. HaloITSM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Alemba Service Manager | Score7.3 out of 10 | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A |
 HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
| Alemba Service Manager | HaloITSM | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | There is 15% discount for all charities, educational institutions and non-profit organisations. | ||||||||||||||
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| Alemba Service Manager | HaloITSM | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Alemba Service Manager | HaloITSM | |
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| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | 8.0 | - |
| Usability | - | 9.1 |
| Support Rating | - | 8.2 |