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Alemba Service Manager

Score7.3 out of 10

7 Reviews and Ratings

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What is Alemba Service Manager?

The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.

Categories & Use Cases

Reviews

What users are saying about Alemba Service Manager.
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VSM: well-integrated ITSM platform

Incentivized
Amr ElGarhyView profile
Business Relationship Manager (through a contract) in Information Technology at Royal Commission for Jubail and Yanbu (51-200 employees employees)

Pros

  • Ease of use
  • Simplicity
  • Smart workflow designer
  • Total integrated solution

Cons

  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine

Return on Investment

  • Saving time to resolve incidents
  • Saving costly efforts of 2nd and 3rd line support through empowering 1st line support to do most of the job.
  • Reporting and dashboarding is a concern in the current VSM version.

Other Software Used

Microsoft Office 2016

Service Manager's Review of VMware Service Manager

Incentivized
Brian KedashView profile
Technical Publishing Coordinator in Information Technology at Advanced Systems Group (51-200 employees employees)

Pros

  • Manage service processes
  • Manage pools
  • Automate services

Cons

  • Ease of Management
  • Setup
  • Updates
  • Support

Return on Investment

  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers

Other Software Used

CommVault, Zerto Virtual Replication, OpenManage Integration for VMware vCenter

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