AlertOps vs. OnPage

Overall the AlertOps has been a great software for the company . The software constantly works in the background and keeps the team updated on any issues in advance. It helps us with the entire Incident Management of Tickets that includes Incident Prioritization. It helps in Audit Trail, Incident Reporting and Task Management as well. It helps in monitoring of Tickets real time. I think any company that wants it's services to be monitored, managed properly would like to have this software

Incentivized

OnPage is excellent as an on-call doctor paging system; it replaces the need for our call center, lets us have our answer, and either take patient information or be patched immediately through. This gives us time to finish anything we may be doing that might be urgent without losing their information as it is written in the app or time to pull up the patient's chart before calling them back.

Incentivized

• Manage and Resolve IT incidents
• Schedules call and escalation to professionals with respect to incidents
• Save times by recognizing and resolving the issues

Incentivized

• Delivers prompt messages with important information for patient call back
• Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
• Repeats pages frequently if not opened initially, so they are not forgotten

Incentivized

• Notifications alert can be a little late at times
• User Interface can be quite confusing to new users
• Some alerts are generated unnecessarily.

Incentivized

• Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.

Incentivized

It works and is reliable

Easy to use both web and phone based application.

Some outages for updates

Incentivized

I have done well with the service

Incentivized

When we have issues we have fast response and willingness to help

I had no part of the implementation

Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.

Incentivized

Out of these, PagerDuty has been my favorite. OnPage is my second favorite so far. The two systems do the same thing. OnPage has a less painful punch in the wallet for the needed technology. The xMatters and ShoreTel Connect only redirect the call and trigger a single alert. Neither of these two products alerts a second time or escalates the ticket. OnPage and Pager Duty have escalation channels. OnPage has an easier scheduler to understand than Pager Duty, however.

Incentivized

I have had no concerns

Incentivized

• Positive as it saves a lot of time
• Positive as issues are resolved and managed on time
• Positive as it is not that expensive
• Positive as integration to any third party tool is well suited

Incentivized

• Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
• The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
• Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software