Aligned vs. Freshchat

Aligned

Aligned

2 Reviews and Ratings

Freshchat

Freshchat

92 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Aligned	Score 7.0 out of 10	N/A	N/A	N/A
Freshchat	Score 8.9 out of 10	N/A	A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.	$19 per month (billed annually) per agent

Pricing

Aligned

Freshchat

Editions & Modules

No answers on this topic

Growth: $19
per month (billed annually) per agent
Pro: $49
per month (billed annually) per agent
Enterprise: $79
per month (billed annually) per agent

Offerings

Pricing Offerings
Aligned	Freshchat
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

—

More Pricing Information

Community Pulse
	Aligned	Freshchat
Considered Both Products	Aligned No answer on this topic	Freshchat Verified User Anonymous Chose Freshchat I've used the above as an agent and to be fair I inherited Freshdesk when I took my role over. I stuck with it as it does what it says on the tin, it has some good functionality and a good price for what you can get all in if you include Freshdesk too. Incentivized Helpful? Verified User Anonymous Chose Freshchat Freshchat is way above it’s competitor in features and printing all inclusive support 24/7 ready for our business all this at all lower cost what can you ask for more this helped up be more efficient and allowed us to take our business to the next level all client and user were … Incentivized Helpful? Verified User Anonymous Chose Freshchat Freshchat provided best possible tool at best possible price. Incentivized Helpful? Verified User Anonymous Chose Freshchat Freshchat has better integration because of the Fresh suite where the crm is connected t freschhat making information centralized. Also, there is the ticketing system for fresh that helps understand user communication history. Plus WhatsApp is now possible and easier to setup … Incentivized Helpful? Verified User Anonymous Chose Freshchat The advance feature of the product The usability and feasibility of the tool Customer experience point of view is really good. Incentivized Helpful? Iain Cameron User Services Manager Chose Freshchat selected to tie in with our main ITSM tool, and as such we did not on this occasion survey the market place Incentivized Helpful? MA Mohammed Alhassan Lead System Admin Chose Freshchat We have used a self-developed solution for the same purpose with full in-house development however the features vs the value that freshchat provided were worth the selection, freshchat achieved overall better performance and received gemerally more praise, some key advantages … Incentivized Helpful? Verified User Anonymous Chose Freshchat Freschat has all the basics we need to offer this channel to our customers. Incentivized Helpful? Luke Kadillak Senior Solutions Consultant Chose Freshchat Most of our customers prefer to use the slack app. They also prefer to use it to communicate directly with our Client Success Team for strategic questions/consulting rather than using it to escalate support related issues. Freshchat is great because having it directly in the UI … Incentivized Helpful? IA Ikbal Ahmed Operations Analyst Chose Freshchat Freshchat stands out as a strong live chat and messaging solution, especially for live customer support. Compared to Zendesk explore, which is a tool specifically designed for analytics and reporting. Freshchat is designed for instant communication with customers, making it a … Incentivized Helpful? Farrah Abdurahman Technical Analyst Chose Freshchat Its under the same company Freshworks which allows integrations Incentivized Helpful? Verified User Anonymous Chose Freshchat Honestly, Freshchat was the first choice from the beginning since we were already using Freshdesk ticketing system and we wanted a smooth integration between the products. While we explored a few products, we quickly tested Freschat and sticked to it. Incentivized Helpful? Andrew Naylor Product Specialist Chose Freshchat Only did a preliminary investigation as were a Freshdesk user prior, so was an extension of the great offering from Freshdesk Incentivized Helpful? Verified User Anonymous Chose Freshchat Freshdesk messaging is a chat world whereas Freshdesk is a ticketing world. Incentivized Helpful? Verified User Anonymous Chose Freshchat We reviewed Zendesk with Freshdesk, but decided to stick with Freshdesk as it works better with our platform. Incentivized Helpful? Verified User Anonymous Chose Freshchat I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that … Incentivized Helpful? MA mohammed abbas Palm City Chose Freshchat I haven't used any products like Freshdesk Messaging Incentivized Helpful? ibram boutros dispatcher Chose Freshchat because i found freshdesk is very easy in using , have a usability way , and can show me the priority of the chats easily , i can see all the information and details i need through it , freshdest is the best chat contact i use , its really amazing and its features make it very … Incentivized Helpful? MO mahmoud osman agent Chose Freshchat Messaging across mediums - Freshchat integrates with majority of mainstream instant messaging apps. Like Facebook messenger, Telegram and WhatsApp . This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms … Incentivized Helpful? MS mo'men samir dispatcher Chose Freshchat Freshdesk is better it has faster actions and no much options must be filed to solve the issue // what we need to solve the issue is filling 2 blocks and submit the issue to solve it /// having the abilty of contact with more than 3 clients on the same time. Incentivized Helpful? Verified User Anonymous Chose Freshchat Its easy to use and its very friendly. It requires very less time to train staff on it. Easy to track work and manage work on it. It is integrated with other tools which we can use use to chats done by the agents for their audit purposes. Loved working on it. Incentivized Helpful? Nick Salerno Senior Software Engineer Chose Freshchat The interface of Freschat is quite well designed and structured which is not sluggish to use at all. Also, it has a very easy-to-use interface which makes it easy for the users to operate it. Other than that, Freshchat encompasses all the amazing features of contacting the … Incentivized Helpful? Carol Aleman Software Engineering Manager Chose Freshchat Freshchat has thoroughly helped my business to maximize every action of a user on our platform by enabling us to engage visitors in the right manner by email and chatbots. Incentivized Helpful? Maria Coelho Senior Software Development Engineering lead Chose Freshchat None Incentivized Helpful? Bella Castilla Senior Account Executive Chose Freshchat I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is … Incentivized Helpful?

Features

Aligned

Freshchat

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Aligned - Ratings	Freshchat 6.5 Ratings 28% below category average
Chat history and transcripts	00 Ratings	7.00 Ratings
Chat reporting	00 Ratings	6.20 Ratings
Chat and web analytics	00 Ratings	6.20 Ratings

Best Alternatives
	Aligned	Freshchat
Small Businesses	Simplify360 Score 7.8 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Dialpad Support Score 9.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Verint Community Score 9.9 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Aligned	Freshchat
Likelihood to Recommend	- (0 ratings)	8.1 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (0 ratings)
Usability	- (0 ratings)	7.1 (0 ratings)
Availability	- (0 ratings)	7.3 (0 ratings)
Performance	- (0 ratings)	7.3 (0 ratings)
Support Rating	- (0 ratings)	6.2 (0 ratings)
Implementation Rating	- (0 ratings)	7.3 (0 ratings)
Configurability	- (0 ratings)	4.5 (0 ratings)
Ease of integration	- (0 ratings)	7.3 (0 ratings)
Product Scalability	- (0 ratings)	4.5 (0 ratings)
Vendor post-sale	- (0 ratings)	8.2 (0 ratings)
Vendor pre-sale	- (0 ratings)	8.2 (0 ratings)

User Testimonials
	Aligned	Freshchat
Likelihood to Recommend	No answers on this topic	its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company MO mahmoud osman agent Read full review
Pros	No answers on this topic	Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement. It is quite proactive and has rich media campaigns to segment and target audiences. Freshchat is also one of my favorite software because it offers seamless integration with apps. Incentivized Nick Salerno Senior Software Engineer Read full review
Cons	No answers on this topic	Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it. The initial process of setting up a Freshchat account is a long one. The billing is per member/month which can get expensive fast. Incentivized Elizabeth Cassidy Senior Analyst, Customer Analytics Read full review
Likelihood to Renew	No answers on this topic	Freshchat has been a reliable and user friendly platform for the past 5 plus years for engaging with customers in real time. It has helped us streamline support, reduce response time and improve customer satisfaction. The advanced automation feature and chatbot functionality have also saved our teams a lot of manual effort and increased efficiency. I didn't rate 10 because there is still room for improvement in reporting and deeper integration. Incentivized IA Ikbal Ahmed Operations Analyst Read full review
Usability	No answers on this topic	I give it an 8 due to its usability. Yes, I had a few issues to begin with and needed some assistance from Freshchat agents, but considering this is something that is completely new to me, to set up what feels like a professional chat handling system complete with autobot within a day is really saying something I feel. Incentivized Verified User Anonymous Read full review
Reliability and Availability	No answers on this topic	Freshchat has always been available when I needed to use it. Incentivized Luke Kadillak Senior Solutions Consultant Read full review
Performance	No answers on this topic	Freshchat always loads quickly and communication is quickly sent and received. Incentivized Luke Kadillak Senior Solutions Consultant Read full review
Support Rating	No answers on this topic	The experience we had in past for lets say 4-5 months with the support team and our TAM was really helpful. The changes in the bot flow has helped our bot to ensure we connect with customer easily. Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	I hope to show new users data because this can save a lot of time MA mohammed abbas Palm City Read full review
Alternatives Considered	No answers on this topic	We have used a self-developed solution for the same purpose with full in-house development however the features vs the value that freshchat provided were worth the selection, freshchat achieved overall better performance and received gemerally more praise, some key advantages were related to user experience and performance of the system Incentivized MA Mohammed Alhassan Lead System Admin Read full review
Scalability	No answers on this topic	We only implemented the product in 1 way so I cant speak to this. Incentivized Luke Kadillak Senior Solutions Consultant Read full review
Return on Investment	No answers on this topic	From the positive effect of working on it, it helps employees to speed up their thinking and writing. One of the positive effects of our clients is that their problems are solved easily and quickly. Each employee knows how many of his chats have been resolved. There is no negative effect in general. AA Ahmed Abdelghafar despatcher Read full review
ScreenShots		Freshchat Screenshots