Allego Revenue Enablement Platform vs. Balto

You get out of Allego what you put into a Allego. We are a two-person training team with other job responsibilities. Allego requires a driver of content as content will not just create itself nor will people be apt to just film a video themselves. As easy as the software is to use it requires manual planning and execution to ensure consistent content. If you have a good content calendar and planned and hold subject matter experts accountable as well as Sales Management, you will have a robust platform where all users benefit.

Incentivized

New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.

Incentivized

• Allows us to quickly and easily capture and share information with sales teams who are on the go
• Provides an archive of content where users can go back and review and can be used for ongoing training
• The customer success team is very helpful in supporting our initiatives and giving us best practices

Incentivized

• Hears and prompts the agent when key points are mentioned.
• Helps us celebrate our successes.
• Helps our new hires become successful right away.
• Provides an interactive roadmap that changes based off the current call.

Incentivized

• We have yet to discover something about the system we don't like.
• If hard-pressed to find a flaw, it would be that whomever authors content, the content is tied to that individual; however, Allego has the capability to "reassign" content to a different author when needed.

• If we jump over a bullet point it sometimes does not go back to an unlight question when we do.
• If we get a transfer from a fellow agent it doesn't show the correct verbiage to use.
• It takes a little too long to go from OB verbiage to IB verbiage.

Incentivized

We love Allego and the various wasy we can use it. It has been a game changer for our team in helping them stand out from the competition.

Incentivized

Whenever we run into questions or issues, no matter how small or large, the team is quick to respond and assist us through any challenges we have

I was not personally involved in the purchase of Allego, but came to the organization shortly after. I would say that Allego stacks up to both Gong and Litmos pretty well with a few differences. Gong is a little more robust when it comes to the functionality of call intelligence and coaching and has a little more to offer when it comes to syncing up to Salesforce. But doesn't have the content storage or LMS capability. Litmos has the badging capability that Allego does not, but it didn't have the CI and content storage like Allego does

Incentivized

• We use it as a CRM for our customer interactions. This tool allows us to manage our customers efficiently.
• We call through the software, and calls are automatically captured along with the call records and captured as tasks completed.
• We use call coaching from the recorded calls to enable our team to improve further.
• Data upload of the past customer records are very cumbersome.
• UI is not in the same level as the market leaders like Salesforce etc,

Incentivized

• This question is above my pay scale.

Incentivized